Open To Work
Candice Hennis
Olney,IL
Work Preference
Summary
Detail-oriented Information Systems Technology student with hands-on experience in IT support, networking, and troubleshooting. Proficient in maintaining enterprise systems and providing customer-focused technical assistance. Seeking to leverage technical skills to enhance operational success and contribute effectively as an Information Systems Technician.
Overview
21
21
years of professional experience
Work History
Information Technology Intern
Illinois Eastern Community Colleges (IECC)
08.2025 - 12.2025
- Installed and routed network cabling, enhancing connectivity across campus infrastructure.
- Troubleshot hardware issues and collaborated with service providers to restore functionality for end users.
- Conducted inventory checks of IT equipment, ensuring accurate tracking and reporting of discrepancies.
IT Support / Logistics Operations
Walmart Distribution Center
03.2005 - 06.2023
- Utilized ERP and Warehouse Management Systems to track inventory and logistics operations.
- Coordinated with vendors and internal departments to swiftly resolve operational and technical issues.
- Acted as primary point of contact for stores and distribution partners, facilitating resolution of operational issues.
- Maintained operational readiness of computer hardware and system infrastructure.
- Performed preventative maintenance on hardware and network-connected devices.
- Monitored system performance and resolved hardware and software issues.
- Delivered technical support for internal users, enhancing functionality of business systems.
- Troubleshot network, hardware, and application issues and escalated complex incidents.
- Supported enterprise applications, including SAP and ERP platforms.
- Managed user access, billing records, and administrative system functions.
- Investigated, documented, and resolved customer and system-related concerns.
- Communicated technical and operational information to users clearly and professionally.
Education
Associate of Science - Information Systems Technology
Olney Central College
Olney, IL05-2026
Skills
- Help desk operations
- IT support systems
- AI
- Basic Programming
- Linux
- Cisco Networking Technologies
- Network Administration
- TCP/IP Networking
- LAN/WAN Connectivity
- Wi-Fi configuration
- Network Security
- System Testing
- Technical Documentation
- Database Management
- Process Automation
- Data Management
- Logistics Software
- Microsoft Office
- Hardware troubleshooting
- Customer service
- Inventory Management
- AI Fundamentals
Volunteer Experience
Olney Little League, Board Member, 01/12, 12/22, Vice President, 01/17, 12/19, Equipment Manager, 01/12, 12/16, Equipment Manager, 01/20, 12/22
Technical Experience
Generated and analyzed operational reports using Microsoft Excel., Managed user access, billing records, and administrative system functions., Utilized ERP and Warehouse Management Systems to track inventory and logistics operations., Maintained accurate data records and ensured system information integrity., Coordinated with vendors and internal departments to resolve operational and technical issues., Served as primary point of contact for stores and distribution partners experiencing operational issues., Investigated, documented, and resolved customer and system-related concerns., Communicated technical and operational information to users clearly and professionally.
Coursework
- Computer Networking
- AI
- Cybersecurity
- Information Security
- Linux Administration
- Java Programming
- Cisco Networking
- Enterprise Systems
- Systems Analysis
- Big Data
- Data Entry
Timeline
Information Technology Intern
Illinois Eastern Community Colleges (IECC)
08.2025 - 12.2025
IT Support / Logistics Operations
Walmart Distribution Center
03.2005 - 06.2023
Associate of Science - Information Systems Technology
Olney Central College