Andrew Reyes
San Diego,CA
Summary
Professional with strong background in hospitality and customer service, ready to ensure safe and enjoyable environment for guests. Demonstrates excellent skills in monitoring pool areas, enforcing safety protocols, and providing exceptional guest assistance. Thrives in team settings, adapting smoothly to changing demands and contributing to positive atmosphere. Reliable, approachable, and focused on delivering high-quality results.
Overview
4
4
years of professional experience
Work History
Pool Attendent
RANCHO VALENCIA SPA & RESORT
08.2025 - Current
- Provide attentive, high-quality service to resort guests in a luxury hospitality environment.
- Monitored pool activities, enforcing rules to maintain a secure environment.
- Ensured cleanliness and safety of pool area for guest satisfaction.
- Perform opening and closing procedures for pool facilities.
- Assist guests with food and beverage service, including food running with and without golf carts.
- Support kitchen operations by assisting on the cook line as needed.
- Assist servers with service duties and bar-back responsibilities.
- Trained under Forbes Five-Star hospitality service standards.
- Assisted guests with inquiries and provided exceptional customer service.
Office Administration
DANO SPECIALTIES, LLC
10.2024 - 09.2025
- Compiled and processed weekly payroll for employees.
- Developed and conducted one-on-one training sessions for staff on timeclock application systems.
- Managed special projects including uniform inventory tracking, materials database organization, and procurement system research.
- Provided administrative and operational support to ensure efficient office operations.
- Performed general office administration and management functions.
Host/Busser
TOAST RESTAURANT
02.2025 - 07.2025
- Greeted and seated guests, ensuring a welcoming atmosphere and prompt service.
- Managed reservations and waitlists using restaurant management software to optimize guest flow.
- Provided operational support to servers and front-of-house staff during high-volume shifts.
- Promoted to additional busser responsibilities within four weeks due to strong performance.
- Maintained efficient table turnover and ensured dining areas were clean and guest-ready.
- Trained new hosts on procedures and customer service standards for consistent guest interactions.
General Labor
DANO SPECIALTIES, LLC
02.2024 - 10.2024
- Assisted with renovation projects by coordinating and supporting multiple trades.
- Ensured project tasks were completed safely and efficiently while maintaining worksite organization.
- Increased overall job site efficiency by assisting with general labor tasks when necessary.
- Performed general labor tasks on concrete construction job sites using multiple power tools and specialized hand tools.
Sales Lead
JOURNEY’S SHOE RETAILER
06.2023 - 02.2024
- Supervised daily store operations and provided leadership to team members.
- Mentored and motivated staff to meet and exceed sales goals.
- Led team in achieving sales targets through effective customer engagement strategies.
- Resolved customer concerns while maintaining a positive shopping experience.
- Managed shipment receiving, processing, and inventory organization.
- Trained and mentored new staff on product knowledge and customer service excellence.
Sales Associate
JOURNEY’S SHOE RETAILER
02.2022 - 02.2023
- Consistently met and exceeded monthly sales goals.
- Supported store operations and daily sales objectives.
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained organized merchandise displays, contributing to an appealing store environment and inventory management.
- Collaborated with team members to achieve sales goals and promote special promotions effectively.
- Trained new associates on sales techniques and customer engagement strategies to improve team performance.
Education
AA - Business Management
MT. SAN JACINTO COMMUNITY COLLEGE
Skills
- Customer Service & Guest Experience
- Leadership & Team Training
- Sales & Retail Operations
- Inventory Management
- Problem Solving
- Microsoft Office Suite
- Food Handling & Service
- Golf Cart Operation Certification
- Adaptability in situations
- Decision-making
Timeline
Pool Attendent
RANCHO VALENCIA SPA & RESORT
08.2025 - Current
Host/Busser
TOAST RESTAURANT
02.2025 - 07.2025
Office Administration
DANO SPECIALTIES, LLC
10.2024 - 09.2025
General Labor
DANO SPECIALTIES, LLC
02.2024 - 10.2024
Sales Lead
JOURNEY’S SHOE RETAILER
06.2023 - 02.2024
Sales Associate
JOURNEY’S SHOE RETAILER
02.2022 - 02.2023
AA - Business Management
MT. SAN JACINTO COMMUNITY COLLEGE