Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Logan Matakas

Logan Matakas

San Marcos,TX

Summary

Proven to enhance customer satisfaction and safety at Sweetwater Pools Inc, I bring strong adaptability and emergency response skills. Expert in guest service, I significantly improved service quality and efficiency. My ability to manage stress and make decisive actions under pressure stands out, ensuring a welcoming and secure environment for all patrons. Offering positive attitude and strong interpersonal skills, ready to learn and grow in poolside environment. Brings foundation in safety awareness and customer service, essential for maintaining safe and welcoming pool area. Ready to use and develop organizational and communication skills in [Desired Position] role.

Overview

3
3
years of professional experience

Work History

Pool Attendent

Sunrise Community Inc
06.2024 - 10.2024
  • Moved umbrellas and lounge chairs at request of guests.
  • Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
  • Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
  • Assisted in setting up and breaking down equipment for special events held at the pool area.
  • Enhanced pool safety by enforcing pool rules and regulations diligently.
  • Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
  • Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.

Grocery Bagger

HEB Grocery Store
10.2023 - 03.2024
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Improved customer satisfaction by providing efficient and friendly bagging services.
  • Ensured proper handling of fragile items to minimize breakages and complaints.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Increased efficiency by sorting items according to the customers'' preferences or needs before bagging them.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.

Lifeguard

Sweetwater Pools Inc
06.2023 - 09.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.
  • Developed public safety announcements, enhancing visitor awareness of current conditions.
  • Monitored water conditions to provide timely warnings about potential hazards.
  • Conducted regular training exercises to maintain high readiness for rescues and emergencies.
  • Scanned main areas to monitor for any safety risks.

Restaurant Team Member

Chick-fil-A
03.2022 - 07.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Bachelor of Science - Criminal Justice

Texas State University
San Marcos, TX
05.2028

Skills

  • Guest service
  • Adaptability in Situations
  • Emergency response readiness
  • Decision-Making Competence
  • Patience and Empathy
  • Stress Management Strategies

Languages

American Sign Language
Limited Working

Timeline

Pool Attendent

Sunrise Community Inc
06.2024 - 10.2024

Grocery Bagger

HEB Grocery Store
10.2023 - 03.2024

Lifeguard

Sweetwater Pools Inc
06.2023 - 09.2023

Restaurant Team Member

Chick-fil-A
03.2022 - 07.2023

Bachelor of Science - Criminal Justice

Texas State University

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Logan Matakas