ISABELLA MARTIN

• Resolved guest conflicts and maintained safety standards, contributing to positive guest experiences and adherence to facility rules.
• Monitored pool area to ensure safety and cleanliness for all patrons.
• Assisted in maintaining proper chemical balance of pool water.
• Provided excellent customer service by addressing guest inquiries and concerns.

• I worked as a server, busser, and food runner; I discovered a strong passion for the food service industry. Gained insight into restaurant operations by collaborating with kitchen staff, bar staff, and front-of-house teams. Developed customer service, communication, and teamwork skills serving guests and maintaining efficient dining environment. I consistently enjoyed coming to work each day and providing customers with a positive dining experience.
• Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
• Assisted with menu recommendations and daily specials, enhancing dining experience through product knowledge.
• Coordinated food and beverage orders efficiently, minimizing wait times during peak hours.

• I was employed as a front desk receptionist, where I managed appointment scheduling, assisted walk-in customers, and handled customer transactions upon completion of services. Strengthened communication, organization, and customer service skills while thriving in a fast-paced environment.
• Greeted and assisted clients, ensuring a welcoming and comfortable atmosphere.
• Managed appointment scheduling to optimize service efficiency and customer satisfaction.
• Handled phone inquiries, providing information on services and responding to client needs.

2022

• Honoree of Honors Diploma