Andrew Richter
South Portland,ME
Summary
Dynamic customer service professional with a proven track record at Charter Spectrum, excelling in active listening and critical thinking. Enhanced customer satisfaction through effective problem-solving and empathetic communication, leading to increased loyalty. Skilled in data entry and inventory management, ensuring accuracy and efficiency in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
Portland, ME
01.2020 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support for billing and service issues using CRM systems to track interactions.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Transaction Coordinator
Keller Williams
Portland, ME
04.2018 - 02.2020
- Coordinated transaction processes to ensure timely and accurate property closings.
- Managed communication between clients, agents, and title companies to streamline transactions.
- Reviewed contracts for compliance and accuracy, minimizing errors in documentation.
Central Supply Technician
Northern Light Mercy Hospital
Portland, ME
12.2005 - 04.2018
- Managed inventory control processes to ensure timely availability of medical supplies.
- Monitored stock levels, initiating orders to prevent shortages or excess inventory.
- Reduced waste and saved resources by conducting regular audits of supplies and promptly addressing discrepancies.
- Ensured timely delivery of surgical instruments by coordinating closely with surgical staff and prioritizing urgent requests.
Education
Bachelor of Science - French Language And Literature
Colby College
Waterville, ME05-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
French
Full Professional
Timeline
Customer Service Representative
Charter Spectrum
01.2020 - 12.2025
Transaction Coordinator
Keller Williams
04.2018 - 02.2020
Central Supply Technician
Northern Light Mercy Hospital
12.2005 - 04.2018
Bachelor of Science - French Language And Literature
Colby College