Andrew Rider
La Vista,NE
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Operations Manager
Marcus Twin Creek Cinema
Bellevue, NE
07.2023 - Current
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Supervised daily workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved all guest and employee concerns in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed management team by providing guidance, training, and support in order to meet company objectives, and maintain positive daily practices.
- Improved morale and management communication by encouraging employee recognition and rewards practices.
- Monitored and improved team performance, efficiency, and customer service, boosting our our NPS score over the last 12 months
- Maintained accurate concessions inventory records to track stock levels and minimize costs, including collaborating on par guide metrics for each theatre in the district
- Supported the integrating of new Operations Managers and a General Manager
- Maintained weekly, end-of-period, and quarterly reports for audit and company compliance
- Carefully mediated employee and manager conflicts, resolving concerns quickly as they arise
- Supported team inclusion and participation for Showmanship efforts and their goal to "Plus Up the Show"
Senior Assistant Manager
Marcus Cinema Crosswoods
Worthington, OH
10.2022 - Current
- Coached, led, and guided Assistant Managers to complete their tasks with effectiveness and accuracy.
- Collaborated with General Manager and Operations Manager on strategies to increase sales, maximize attendance, and improve guest experience.
- Managed the Take 5 Bar by placing daily orders, controlling waste, and supporting bartenders.
- Supervised kitchen inventory and training for the new Kitchen Manager.
- Performed inventory recounts, and discussed discrepancies with Assistant Managers.
Assistant Manager
Marcus Cinema Crosswoods
Worthington, OH
11.2019 - 10.2022
- Built weekly film schedule
- Created weekly employee schedule
- Led new associates through the interview, hiring, and orientation process
- Spearheaded seat audits, organized auditorium repairs/maintenance
- Used TCC and ACE operational systems to ingest content and monitor daily film schedules
- Engaged with troubleshooting techniques for terminals, printers, projectors, Dreamloungers, and TMS systems
- Organized poster placements around the building with awareness of marketing strategies and guest demographics
- Responded to guest needs, concerns, and questions
- Mediated conflict between guests and/or associates
- Worked with local police and first responders to manage injuries or disturbances
- Maintained projector and bulb maintenance
- Managed concessions and F&B inventory
- Performed annual employee reviews
- Coached associates through on-the-spot training and necessary disciplinary action
- Counted cash drawers and handled discrepancies
Shift Lead
Marcus Cinema Crosswoods
Worthington, OH
06.2019 - 11.2019
- Learned to manage associates
- Learned to accurately count drawers
- Practiced guest service in a leadership role, using knowledge and positive attitude to resolve conflict
Associate
Marcus Cinema Crosswoods
Worthington, OH
11.2018 - 06.2019
- Mastered working in the concession stand, box office, and usher duties, while practicing quality guest service.
Education
High School Diploma -
Worthington Christian High School
Worthington, OH05.2019
Skills
- Employee Coaching and Motivation
- Administration and Reporting
- Scheduling and Coordinating
- Problem Resolution
Timeline
Operations Manager
Marcus Twin Creek Cinema
07.2023 - Current
Senior Assistant Manager
Marcus Cinema Crosswoods
10.2022 - Current
Assistant Manager
Marcus Cinema Crosswoods
11.2019 - 10.2022
Shift Lead
Marcus Cinema Crosswoods
06.2019 - 11.2019
Associate
Marcus Cinema Crosswoods
11.2018 - 06.2019
High School Diploma -
Worthington Christian High School
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