Joy Rattigan

Hanson,MA

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

years of professional experience

Work History

Operations Manager

Family Dental and Implant Center

Hanson, MA

08.2024 - Current

Ensured compliance with safety regulations, infection control standards and maintained a safe work environment for all personnel.
Created detailed key performance indictors.
Formed and sustained strategic relationships with patients.
Completed thorough opening and closing functions to maintain operational standards each day.
Implemented successful business strategies to increase revenue and target new markets.
Reviewed key performance indicators to measure productivity or goal achievement.
Motivated and evaluated personnel for performance improvement and goal achievement.

Regional Manager

New England Dental Partners

09.2019 - 08.2024

Established and maintained operational standards for eight locations.
Worked diligently to promote patient and team loyalty.
The optimized team focuses on key performance indicators.
Masterminded updates to workflows and revitalized teams to meet changing business needs, and boost team member performance.
Assessed each location's individual and team performances, analyzing data trends to determine the best methods to improve production results.
Created and maintained relationships with key customers in the region.
Proposed or approved modifications to project plans.
Delegated work to staff, setting priorities and goals.
Created and managed budgets for travel, training, and team-building activities.
Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.

Assistant Vice President

TD Bank

Orleans, USA

08.2012 - 03.2019

Created new secure online portal for workers and implemented other new technology to improve interdepartmental communications
Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership
Positioned as Center of Influence within community while promoting company brand and building rapport with prospects and partners

Education

Associates of Arts - Business Studies

Harrisburg Area Community College

Lancaster, MA

Skills

Operational Management
Managing Operations and Efficiency
Performance Tracking and Evaluations
Employee Coaching and Motivation
Performance monitoring
Production
Health and safety compliance
Performance reporting
Cost reduction strategies
Purchasing and procurement
Performance management

Business development understanding
Workforce management
Project leadership
Conflict mediation
Customer service
Employee motivation
Problem-solving
Revenue generation
Finance background
Troubleshooting and problem solving
Schedule management

Timeline