Joy Rattigan
Hanson,MA
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
13
13
years of professional experience
Work History
Operations Manager
Family Dental and Implant Center
Hanson, MA
08.2024 - Current
- Ensured compliance with safety regulations, infection control standards and maintained a safe work environment for all personnel.
- Created detailed key performance indictors.
- Formed and sustained strategic relationships with patients.
- Completed thorough opening and closing functions to maintain operational standards each day.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed key performance indicators to measure productivity or goal achievement.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Regional Manager
New England Dental Partners
09.2019 - 08.2024
- Established and maintained operational standards for eight locations.
- Worked diligently to promote patient and team loyalty.
- The optimized team focuses on key performance indicators.
- Masterminded updates to workflows and revitalized teams to meet changing business needs, and boost team member performance.
- Assessed each location's individual and team performances, analyzing data trends to determine the best methods to improve production results.
- Created and maintained relationships with key customers in the region.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Created and managed budgets for travel, training, and team-building activities.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
Assistant Vice President
TD Bank
Orleans, USA
08.2012 - 03.2019
- Created new secure online portal for workers and implemented other new technology to improve interdepartmental communications
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership
- Positioned as Center of Influence within community while promoting company brand and building rapport with prospects and partners
Education
Associates of Arts - Business Studies
Harrisburg Area Community College
Lancaster, MASkills
- Operational Management
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Performance monitoring
- Production
- Health and safety compliance
- Performance reporting
- Cost reduction strategies
- Purchasing and procurement
- Performance management
- Business development understanding
- Workforce management
- Project leadership
- Conflict mediation
- Customer service
- Employee motivation
- Problem-solving
- Revenue generation
- Finance background
- Troubleshooting and problem solving
- Schedule management
Timeline
Operations Manager
Family Dental and Implant Center
08.2024 - Current
Regional Manager
New England Dental Partners
09.2019 - 08.2024
Assistant Vice President
TD Bank
08.2012 - 03.2019
Associates of Arts - Business Studies
Harrisburg Area Community College
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