Andrew Riley
Austin
Summary
Diligent with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Kerby Lane
Austin, TX
05.2024 - 04.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables simultaneously, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to optimize food preparation and presentation processes.
- Trained new team members on menu offerings and service standards to enhance efficiency.
Vape Shop Employee
Smoke Envy
Houston, TX
05.2023 - 02.2024
- Product Demonstrations Stock Replenishment Inventory Management Product Knowledge
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures. Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Monitored grill temperature to ensure proper cooking times.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Made sure that all orders were filled in an accurate and timely manner.
Tribe Member
Freebirds World Burrito
Austin, TX
08.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Boat Detailer
Lake Austin Boat Detailing
Austin, TX
05.2022 - 04.2023
- Conducted thorough inspections of boats to identify areas requiring detailing.
- Cleaned, polished and waxed boat exteriors with power buffing equipment.
- Applied protective sealants on fiberglass surfaces to prevent fading and oxidation.
- Assisted in the installation of marine accessories such as antennas, ladders, and cleats.
- Scrubbed decks, hulls, and cabins with brushes and cleaning solutions. Restored faded gel coat finishes using specialized compounds and polishes.
- Replaced worn carpeting with new materials or cleaned existing carpets using steam cleaners.
Lifeguard
Aquatics Advisors
Houston, TX
05.2020 - 08.2021
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels. Enforced all safety regulations and posted rules for patrons. Performed regular cleaning and maintenance of pool equipment.
Education
Emergency Medical Technician -
IMPACT EMS
San Antonio, TXHigh School Diploma - undefined
The Kinkaid School
Houston, TX05.2022
Skills
- Merchandise Display
- Customer Engagement
- Upselling strategies
- Store maintenance
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Customer service
Certification
- Red Cross Certificate
- Food Handler License
- CPR Certified
Languages
English: Native/ Bilingual
Hobbies and Interests
Guitar, Basketball, School
Timeline
Server
Kerby Lane
05.2024 - 04.2025
Vape Shop Employee
Smoke Envy
05.2023 - 02.2024
Tribe Member
Freebirds World Burrito
08.2022 - 05.2023
Boat Detailer
Lake Austin Boat Detailing
05.2022 - 04.2023
Lifeguard
Aquatics Advisors
05.2020 - 08.2021
High School Diploma - undefined
The Kinkaid School
Emergency Medical Technician -
IMPACT EMS