Andrew Rivera
Bakersfield,CA
Summary
Dynamic and dependable, with a proven track record of enhancing customer satisfaction and team productivity at Rusty Pizza through exceptional service and efficient route management. Leveraged GPS technology and problem-solving skills to ensure timely deliveries, fostering repeat business. Excelled in a fast-paced environment, demonstrating a positive attitude and a commitment to excellence. Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Overview
8
8
years of professional experience
Work History
Delivery Driver
FedEx
Shafter, CA
08.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Delivery Driver
Rusty Pizza
Bakersfield, CA
12.2017 - 09.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Supervisor
Rusty Pizza
Bakersfield, CA
01.2020 - 08.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Tutor
Bakersfield College
Bakersfield, CA
01.2017 - 09.2017
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
High School Diploma -
ClC Tech
Bakersfield, CA04.2009
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Time management skills
- Loading and unloading
- GPS and route planning
- Route Management
- Heavy Lifting
- Order picking and processing
- Vehicle Cleaning and Maintenance
- Stocking and Inventory
- Complex Problem-Solving
Timeline
Delivery Driver
FedEx
08.2020 - Current
Supervisor
Rusty Pizza
01.2020 - 08.2020
Delivery Driver
Rusty Pizza
12.2017 - 09.2020
Tutor
Bakersfield College
01.2017 - 09.2017
High School Diploma -
ClC Tech