ANDREW ROBINSON
IT
Houston,TX
Summary
Motivated professional transitioning from retail management to IT support, bringing 8+ years of leadership, customer service, and problem-solving experience. Skilled at resolving user issues, training team members, and maintaining systems efficiently. Recently completed foundational training in cybersecurity and committed to continuous learning in the tech field.
Overview
7
7
years of professional experience
Work History
Store Manager
Ross
Houston
06.2021 - Current
- Led a team of 20+ employees, supporting store operations and technology needs (POS systems, printers, etc.)
- Resolved escalated customer and system issues efficiently
- Trained new hires on systems, procedures, and security protocols
- Maintained accurate daily records using data systems
- Handled shift scheduling, team communication, and store compliance
Assistant Manager
Ross Dress for Less
Fort Lauderdale
09.2018 - 05.2021
- Supported troubleshooting of registers, handheld scanners, and store tech
- Worked closely with regional teams to improve operational processes
- Trained new associates in customer service and proper system use
Education
Google Cybersecurity Certificate -
12.2023
Electrical Engineering -
01.2015
High School Diploma -
01.2014
Skills
- Hardware & Software Troubleshooting
- Windows OS
- MacOS
- Microsoft 365
- Google Workspace
- Networking Basics
- Wi-Fi Setup
- Router Configuration
- Ticketing Systems
- Customer Service
- Remote Support
- Documentation
- Cybersecurity Awareness
- Team building
- Problem solving
- Effective communication
Timeline
Store Manager - Ross
06.2021 - Current
Assistant Manager - Ross Dress for Less
09.2018 - 05.2021
Coursera - Google Cybersecurity Certificate,
Atlantic Technical College - Electrical Engineering,
Stranahan High School - High School Diploma,
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