Andrew Rogers
Topeka,KS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Service Parts Liaison
Historic Harley-Davidson
03.2023 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management, and service calls.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Aviation Structural Mechanic
Unites States Navy
01.2010 - 01.2014
- Performed daily flight line preflight and post-fight aircraft inspections of hydraulic systems and flight control surfaces.
- Rebuilt aircraft structures and functional components in accordance with maintenance manual, FAA regulations and aviation services policies and procedures.
- Completed scheduled and unscheduled maintenance on EA-6B aircraft.
- Recorded inspection and maintenance actions using log books, computer terminals and other technical applications.
Education
Associate of Arts - Business
04.2016
Skills
- Managing Multiple Tasks
- Customer Account Management
- Multi-Line Telephone Operation
- Prioritization
- Typing Proficiency
- Active Listening
- Professional Telephone Demeanor
- Research
- Critical Thinking
- Customer Consulting
- Reading Comprehension
- Customer Relations
Timeline
Service Parts Liaison - Historic Harley-Davidson
03.2023 - Current
Aviation Structural Mechanic - Unites States Navy
01.2010 - 01.2014
South Seattle College - Associate of Arts, Business