Andrew Rojas
Orlando,FL
Summary
Operations and customer service professional with leadership experience in field operations, hospitality, and retail environments. Proven ability to supervise teams, coordinate workflow, and maintain high service standards in fast-paced settings. Strong communicator known for problem-solving, team support, and improving daily operations while ensuring customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Supervisor
Premier Landscape Solutions
Vero Beach, FL
08.2023 - 05.2025
- Supervised daily operations of landscaping crews and ensured projects met quality and timeline standards.
- Assigned daily tasks and managed crew scheduling to maintain productivity.
- Communicated with clients to clarify project scope and resolve concerns.
- Monitored equipment, materials, and safety practices to maintain efficient operations.
- Provided hands-on leadership to improve crew performance and workflow.
Front Desk Supervisor
Katerina Hotel
Orlando, FL
07.2022 - 07.2023
- Promoted from Front Desk Representative based on performance and leadership.
- Supervised front desk staff, scheduling, and daily operations.
- Resolved guest concerns professionally and maintained high satisfaction.
- Trained and mentored new employees on service standards and hotel systems.
- Coordinated with housekeeping and maintenance for smooth guest experience.
Front Desk Customer Service Representative
Katerina Hotel
Orlando, FL
02.2021 - 07.2022
- Assisted guests with reservations, questions, and issue resolution.
- Processed payments and maintained accurate system records.
- Managed check-in and check-out in a fast-paced environment.
Retail Associate
Lowe’s Home Improvement
Orlando, FL
05.2013 - 07.2015
- Assisted customers with product selection and home improvement guidance.
- Maintained organized inventory and restocked merchandise.
- Operated POS system and handled transactions accurately.
- Supported store sales and maintained safe, clean work areas.
Education
High School Diploma - undefined
Colonial High School
Orlando, FL06.2013
Skills
Team Leadership & Staff Supervision
Operations Management
Customer Service & Conflict Resolution
Scheduling & Workforce Coordination
Staff Training & Mentoring
Inventory & Resource Management
Safety Compliance
Process Improvement
Time Management & Organization
Certification
Forklift Certification
Timeline
Field Supervisor
Premier Landscape Solutions
08.2023 - 05.2025
Front Desk Supervisor
Katerina Hotel
07.2022 - 07.2023
Front Desk Customer Service Representative
Katerina Hotel
02.2021 - 07.2022
Retail Associate
Lowe’s Home Improvement
05.2013 - 07.2015
High School Diploma - undefined
Colonial High School