Andrew Rosenberger

• Measure physical damage estimate accuracy through conducting detailed, timely re-inspections/audits automobile estimates
• Participate in target and market focus audits as required/requested.
• Apply expert knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, auto parts distribution process and USAA claim appraisal process and procedures.

• Responsible for building relationships and providing oversight of our third-party vendors.
• Handling of Diminution in Value losses.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Responsible for building relationships and providing oversight of our STARS partners.
• Responsible for complaint and payment discrepancies.
• Accountable for providing decision and insight on physical damage losses handled by the STARS partners in the region.

• Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
• Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
• Used CCC One to calculate damages and claim values.
• Documented damage with photographs and detailed written descriptions.

• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
• Assessed complex claims and accurately determined value of damages.
• Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
• Successfully negotiated settlements with claimants and insurers.

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• Assessed complex claims and accurately determined value of damages.
• Successfully negotiated settlements with claimants and insurers.