Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Russell

Waterford

Summary

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Overview

17
17
years of professional experience
2006
2006
years of post-secondary education

Work History

Communications Technician

Comcast
Southfield
02.2020 - Current
  • Installed and configured telecommunications equipment for residential clients.
  • Provided training to new technicians on equipment handling and safety protocols.
  • Assisted customers with troubleshooting procedures over the phone and in-person.
  • Provided technical support to customers experiencing communication problems.
  • Tested and troubleshot copper and fiber optic cables for connectivity issues.
  • Performed maintenance on communications equipment such as routers, switches, modems, and firewalls.
  • Diagnosed and resolved technical issues with cable, internet, and phone services.
  • Conducted routine maintenance on communication systems to ensure optimal performance.

Apprentice Carpenter

Stenco Construction
Livonia
08.2019 - 12.2019
  • Assisted skilled carpenters in framing and finishing residential structures.
  • Operated hand and power tools safely during construction tasks.
  • Measured and cut materials to meet project specifications efficiently.

Apprentice Carpenter

Conquest Construction
Livonia
02.2018 - 05.2019
  • Assisted skilled carpenters in framing and finishing residential structures.
  • Operated hand and power tools safely during construction tasks.
  • Measured and cut materials to meet project specifications efficiently.

Department Manager

Kroger
White Lake
04.2008 - 02.2017
  • Oversaw product management and procurement to ensure optimal inventory levels.
  • Managed daily operations in a high-volume grocery environment.
  • Supervised and trained team members on store policies and procedures.

Education

Lakeland Highschool
White Lake, MI

Skills

  • Telecommunications installation
  • Network troubleshooting
  • Equipment maintenance
  • Team leadership
  • Customer support
  • Effective communication
  • Problem solving

Timeline

Communications Technician

Comcast
02.2020 - Current

Apprentice Carpenter

Stenco Construction
08.2019 - 12.2019

Apprentice Carpenter

Conquest Construction
02.2018 - 05.2019

Department Manager

Kroger
04.2008 - 02.2017

Lakeland Highschool

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