Andrew Sabino
Baldwin Park,CA
Summary
Dynamic professional with 10+ years of experience in customer service and analysis, complemented by strong creative and artistic skills. Proficient in visual art, design, and problem-solving, with a demonstrated ability to lead projects, showcase innovative ideas, and produce high-quality work. Seeking a role that leverages my creative talents to drive company success.
Overview
13
13
years of professional experience
Work History
Analyst
Inland Empire Health Plan
Rancho Cucamonga
07.2023 - 01.2024
- Teleworking through a contracted assignment for 6 months.
- Prepared effective reports to support strategic goals. Demonstrations include charts and graphs to identify trends, targets, and discrepancies. Managed analysis of multiple teams annual performance and outcomes.
- Created PowerPoint: Prior Authorization Year in Review for 2023. Developed and produced own designs and content summarizing annual outcomes to set targeted goals for the upcoming year plan.
- Trained staff in generating custom reports on MedHok software which resulted production and delivery.
Utilization Analyst
Kaiser Permanente
Los Angeles
02.2022 - 09.2023
- Successfully discharged extremely complex patients by using negotiation and assurance skills. Coordinated continued care placements between Hospitals, Skilled Nursing Facilities, Rehabilitation, Hospice, Assisted Living, Psychiatric, Custodial, and Emergency Unit placement in a high volume workflow.
Referral Specialist
Anthem Blue Cross Blue Shield
Glendale
11.2021 - 02.2022
- Teleworked as a health specialist, providing expertise to the clinical team.
- Facilitated pre-authorization processes for radiology and other imaging exams (CT,MRI, MRA, PET, etc.), acting as a liaison between various stakeholders.
Senior Office Assistant
South Coast Air Quality Management District
Diamond Bar
03.2020 - 03.2021
- Teleworking through a contracted assignment for one year.
- Created and modified documents to meet high volume requests and daily work tasks in Public Records.
- Revised and redacted numerous documents in CLASS, OnBase, PAATS softwares to enhance confidentiality.
- Praised for performing extensive searches, cross-referenced records, files, reports, computerized databases, and record keeping systems to screen information before releasing to clients.
Assistant Manager Supply Chain
AddOn Networks
Tustin
01.2019 - 03.2020
- Reconciled PO reports for network upgrades, connectivity products, and crosschecked cost using Power BI/LiveReport.
- Received praise for voluntarily taking on the responsibility of creating daily procurement spreadsheets encompassing purchasing, production, inventory, sales operations, financial accounts, and contracts with current and new vendors.
Administrative Assistant
Western National Group
Irvine
08.2018 - 01.2019
- Supervised property management projects that entailed constructing forms, organizing files and creating new documents in Risk Management.
Registered Licensed Optician/Customer Service
Target Optical
Irvine
03.2017 - 08.2018
- Lead Optician performed front office administration and management duties including salesmanship, de-escalated patient/customer disputes, dispensing, billing, troubleshooting and follow ups.
- Efficiently managed a range of external marketing events, resulting in heightened customer engagement and improved sales.
Registered Licensed Optician/Customer Service
Warby Parker
Los Angeles
01.2016 - 03.2017
- Served as a Brand Lead for the retail marketing community, delivering updates and preliminary materials.
- Exceeded expectations as BOH (Back of House) Specialist by effectively managing inventory control, optimizing showroom product display, and successfully marketing the brand and engaging with customers on social media for the Arts District.
Optician/Eyewear Consultant
LensCrafters
West Covina
08.2015 - 12.2015
- Attentive to details, dispensed quality services, demonstrated product knowledge and reviewed prescriptions to identify special needs. Operated machinery to conduct preliminary testing in coordination with the doctor.
Optical Tech
Pacific Optometry
West Covina
02.2015 - 08.2015
- Managed lens orders and performed general lab duties.
Retail Manager, Coordinator, Merchandiser
American Apparel
Los Angeles
02.2011 - 01.2015
- Successfully increased retail profits and managed inventory control across multiple locations.
- Worked in various locations which includes multiple retail stores, corporate and distribution centers.
- Utilized strong conflict resolution skills to bring about resolutions for numerous disputes resulting in satisfied outcomes.
Education
ABO Certification ID #210208 - American Board of Optometry & National
American Career College
Ontario, CA03-2015
Associate of Science - Business Marketing
Pasadena City College
Pasadena, CASkills
- Proficient with Microsoft 365, Google Workspace, and Zoom
- Healthcare management software: EPIC, MHK, Tapestry
- Moderate experience with Power Bi/SQL, Photoshop, Illustrator, InDesign, Final Cut Pro
Timeline
Analyst
Inland Empire Health Plan
07.2023 - 01.2024
Utilization Analyst
Kaiser Permanente
02.2022 - 09.2023
Referral Specialist
Anthem Blue Cross Blue Shield
11.2021 - 02.2022
Senior Office Assistant
South Coast Air Quality Management District
03.2020 - 03.2021
Assistant Manager Supply Chain
AddOn Networks
01.2019 - 03.2020
Administrative Assistant
Western National Group
08.2018 - 01.2019
Registered Licensed Optician/Customer Service
Target Optical
03.2017 - 08.2018
Registered Licensed Optician/Customer Service
Warby Parker
01.2016 - 03.2017
Optician/Eyewear Consultant
LensCrafters
08.2015 - 12.2015
Optical Tech
Pacific Optometry
02.2015 - 08.2015
Retail Manager, Coordinator, Merchandiser
American Apparel
02.2011 - 01.2015
ABO Certification ID #210208 - American Board of Optometry & National
American Career College
Associate of Science - Business Marketing
Pasadena City College