Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Sabino

Baldwin Park,CA

Summary

Dynamic professional with 10+ years of experience in customer service and analysis, complemented by strong creative and artistic skills. Proficient in visual art, design, and problem-solving, with a demonstrated ability to lead projects, showcase innovative ideas, and produce high-quality work. Seeking a role that leverages my creative talents to drive company success.

Overview

13
13
years of professional experience

Work History

Analyst

Inland Empire Health Plan
Rancho Cucamonga
07.2023 - 01.2024
  • Teleworking through a contracted assignment for 6 months.
  • Prepared effective reports to support strategic goals. Demonstrations include charts and graphs to identify trends, targets, and discrepancies. Managed analysis of multiple teams annual performance and outcomes.
  • Created PowerPoint: Prior Authorization Year in Review for 2023. Developed and produced own designs and content summarizing annual outcomes to set targeted goals for the upcoming year plan.
  • Trained staff in generating custom reports on MedHok software which resulted production and delivery.

Utilization Analyst

Kaiser Permanente
Los Angeles
02.2022 - 09.2023
  • Successfully discharged extremely complex patients by using negotiation and assurance skills. Coordinated continued care placements between Hospitals, Skilled Nursing Facilities, Rehabilitation, Hospice, Assisted Living, Psychiatric, Custodial, and Emergency Unit placement in a high volume workflow.

Referral Specialist

Anthem Blue Cross Blue Shield
Glendale
11.2021 - 02.2022
  • Teleworked as a health specialist, providing expertise to the clinical team.
  • Facilitated pre-authorization processes for radiology and other imaging exams (CT,MRI, MRA, PET, etc.), acting as a liaison between various stakeholders.

Senior Office Assistant

South Coast Air Quality Management District
Diamond Bar
03.2020 - 03.2021
  • Teleworking through a contracted assignment for one year.
  • Created and modified documents to meet high volume requests and daily work tasks in Public Records.
  • Revised and redacted numerous documents in CLASS, OnBase, PAATS softwares to enhance confidentiality.
  • Praised for performing extensive searches, cross-referenced records, files, reports, computerized databases, and record keeping systems to screen information before releasing to clients.

Assistant Manager Supply Chain

AddOn Networks
Tustin
01.2019 - 03.2020
  • Reconciled PO reports for network upgrades, connectivity products, and crosschecked cost using Power BI/LiveReport.
  • Received praise for voluntarily taking on the responsibility of creating daily procurement spreadsheets encompassing purchasing, production, inventory, sales operations, financial accounts, and contracts with current and new vendors.

Administrative Assistant

Western National Group
Irvine
08.2018 - 01.2019
  • Supervised property management projects that entailed constructing forms, organizing files and creating new documents in Risk Management.

Registered Licensed Optician/Customer Service

Target Optical
Irvine
03.2017 - 08.2018
  • Lead Optician performed front office administration and management duties including salesmanship, de-escalated patient/customer disputes, dispensing, billing, troubleshooting and follow ups.
  • Efficiently managed a range of external marketing events, resulting in heightened customer engagement and improved sales.

Registered Licensed Optician/Customer Service

Warby Parker
Los Angeles
01.2016 - 03.2017
  • Served as a Brand Lead for the retail marketing community, delivering updates and preliminary materials.
  • Exceeded expectations as BOH (Back of House) Specialist by effectively managing inventory control, optimizing showroom product display, and successfully marketing the brand and engaging with customers on social media for the Arts District.

Optician/Eyewear Consultant

LensCrafters
West Covina
08.2015 - 12.2015
  • Attentive to details, dispensed quality services, demonstrated product knowledge and reviewed prescriptions to identify special needs. Operated machinery to conduct preliminary testing in coordination with the doctor.

Optical Tech

Pacific Optometry
West Covina
02.2015 - 08.2015
  • Managed lens orders and performed general lab duties.

Retail Manager, Coordinator, Merchandiser

American Apparel
Los Angeles
02.2011 - 01.2015
  • Successfully increased retail profits and managed inventory control across multiple locations.
  • Worked in various locations which includes multiple retail stores, corporate and distribution centers.
  • Utilized strong conflict resolution skills to bring about resolutions for numerous disputes resulting in satisfied outcomes.

Education

ABO Certification ID #210208 - American Board of Optometry & National

American Career College
Ontario, CA
03-2015

Associate of Science - Business Marketing

Pasadena City College
Pasadena, CA

Skills

  • Proficient with Microsoft 365, Google Workspace, and Zoom
  • Healthcare management software: EPIC, MHK, Tapestry
  • Moderate experience with Power Bi/SQL, Photoshop, Illustrator, InDesign, Final Cut Pro

Timeline

Analyst

Inland Empire Health Plan
07.2023 - 01.2024

Utilization Analyst

Kaiser Permanente
02.2022 - 09.2023

Referral Specialist

Anthem Blue Cross Blue Shield
11.2021 - 02.2022

Senior Office Assistant

South Coast Air Quality Management District
03.2020 - 03.2021

Assistant Manager Supply Chain

AddOn Networks
01.2019 - 03.2020

Administrative Assistant

Western National Group
08.2018 - 01.2019

Registered Licensed Optician/Customer Service

Target Optical
03.2017 - 08.2018

Registered Licensed Optician/Customer Service

Warby Parker
01.2016 - 03.2017

Optician/Eyewear Consultant

LensCrafters
08.2015 - 12.2015

Optical Tech

Pacific Optometry
02.2015 - 08.2015

Retail Manager, Coordinator, Merchandiser

American Apparel
02.2011 - 01.2015

ABO Certification ID #210208 - American Board of Optometry & National

American Career College

Associate of Science - Business Marketing

Pasadena City College
Andrew Sabino