Senior Adjuster handling property and liability claims from inspection through settlement. Coverage review, damage estimating, mediations, and court hearings support resolution of motor vehicle and property losses with settlement authority. Brings steady claim judgment across policy analysis, liability investigation, and vendor negotiation.
Work History
Senior Adjuster
11 Years 7 Months
Custard Insurance Adjusters | 01.2015 - Current
Inspected and prepared detailed estimates for property damage, ensuring accurate assessments and coverage alignment. Evaluated policies to determine coverage. Investigated liability claims, including motor vehicle accidents, to determine fault and facilitate appropriate resolutions. Attended mediations and court hearings, exercising settlement authority to negotiate favorable outcomes.
Analyzed complex insurance claims to determine liability and evaluate damage assessments.
Coordinated with policyholders, contractors, and legal professionals to facilitate claim resolutions.
Developed comprehensive reports detailing findings and recommendations for claims management.
Conducted thorough investigations of complex claims, resulting in accurate assessments and expedited resolutions.
Coordinated with legal counsel on litigated cases to protect company interests and minimize financial exposure.
Managed high-value claims, ensuring accurate documentation and appropriate payouts.
Attended industry conferences to stay current on best practices in claims handling and expand professional network.
Chief of Operations
2 Years
Tri-County Public Safety and Training | 01.2022 - 01.2024
Oversaw daily operations of company to ensure smooth workflow. Coordinated employee scheduling to optimize workforce deployment. Complete background investigations and update FDACS information. Complete post checks on the Officers to ensure that they were properly dressed and completing the necessary requirements of the posts. Managed daily duties of over 50 officers, ensuring compliance with operational standards.
Streamlined operational workflows to enhance efficiency across training programs.
Led development and implementation of safety protocols for public safety initiatives.
Reserve SSO
4 Years
Wakulla County Sheriff’s Department | 01.2019 - 01.2023
Member of the Reserve Division as a Sheriff's Service Officer. Functioned as Administrative Officer for Reserve Division, overseeing administrative tasks and coordination. Supported special details and conducted patrols.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Claims Examiner II
3 Years
Preferred Managing Agency | 01.2019 - 01.2022
Reviewed Field Adjuster reports, compared damage to policy terms, and determined coverage to settle claims with insureds and vendors. Discuss and settle claims involving PAs and Attorneys.
Oversaw claims processing, ensuring compliance with industry regulations and company policies.
Implemented process improvements, enhancing accuracy and efficiency in claims adjudication workflows.
Conducted thorough investigations on complex claims, utilizing analytical skills to assess validity and risk.
Reviewed claim files for completeness, ensuring all required documentation was present before processing.
Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
Property & Casualty Independent Adjuster
2 Years
Self Employed | 01.2013 - 01.2015
Inspected and prepared estimates for property damage to ensure accurate claims processing. Determined coverage and settled claims with insureds and vendors, facilitating timely resolutions. Evaluated claims as an examiner for UPC and Citizens.
Conducted thorough inspections of properties to assess damage and determine claim validity.
Evaluated and documented loss estimates using advanced estimating software tools.
Negotiated settlements with policyholders, ensuring fair outcomes aligned with company standards.
Developed comprehensive reports outlining findings and recommendations for claims resolution.
Trained new adjusters on best practices for claims handling and customer service excellence.
Maintained up-to-date knowledge of insurance regulations and industry trends to inform decision-making.
Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
Traveled to on-site locations of loss on scheduled or sudden notice, addressing phone-recorded statements, securing photos and measurements and documenting scope of property damage.
Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damages events.
Lead Technician
3 Years
PuroClean Emergency Services | 01.2010 - 01.2013
Inspect damage to residential and commercial buildings. Developed accurate estimates for mitigation and remediation of damage, facilitating timely project execution. Coordinated crews to efficiently complete necessary work, ensuring adherence to project timelines. Inform adjusters and insureds about the progress of the work completed.
Supervised team in restoration projects, ensuring compliance with safety protocols and industry standards.
Trained new technicians on equipment operation and emergency response procedures to enhance service delivery.
Implemented quality control measures, improving efficiency of remediation processes for water and fire damage.
Coordinated project timelines and resource allocation to optimize workflow and meet client expectations.
Production Manager & Claims Manager
1 Year
Coastal Cleaning | 01.2009 - 01.2010
Scheduled work completion. Met with adjusters and insureds to settle claims.
Oversaw daily production operations, ensuring efficiency and adherence to quality standards.
Implemented process improvements that enhanced workflow and reduced operational delays.
Trained and mentored staff on best practices for safety and productivity in cleaning processes.
Coordinated inventory management, optimizing stock levels to meet production demands effectively.
Multi Line Adjuster
1 Year
Bridgewater Group | 01.2008 - 01.2009
Settled claims with the insured and vendors.
Evaluated insurance claims for property damage and liability, ensuring compliance with company policies.
Conducted thorough investigations to determine claim validity and assess damages effectively.
Collaborated with policyholders, legal teams, and repair vendors to facilitate smooth claim processes.
Developed detailed reports outlining findings, recommendations, and resolutions for management review.
Enhanced customer satisfaction through timely communication with all parties involved in the claim process.
Developed strong working relationships with vendors, contractors, and repair professionals to facilitate efficient claim resolutions.
Senior Claims Manager
1 Year
A to Z Restoration | 01.2007 - 01.2008
Developed detailed estimates for repairs, renovations, and new construction to facilitate accurate budgeting and project planning. Managed response to insurance emergencies, implementing mitigation measures to minimize damage and expedite recovery. Coordinate with insurance companies to complete the work as per the agreed scope. Oversaw job sites and confirmed availability of equipment and supplies for workers.
Established performance metrics to evaluate claims processing efficiency and quality assurance standards.
Spearheaded the integration of new technology platforms for tracking claims data, resulting in improved reporting capabilities.
Property Adjuster
1 Year
Allstate Insurance Company | 01.2006 - 01.2007
Inspected and prepared estimates for property damage to support accurate claim settlements. Settled claims with insured and vendors to ensure timely resolution of disputes. Pay vendors and insureds as necessary.
Evaluated property damage claims to determine appropriate settlements and ensure compliance with policy guidelines.
Collaborated with contractors and repair services to coordinate efficient restoration processes for clients.
Conducted thorough inspections of properties, documenting findings and recommending necessary actions for resolution.
Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
Scoped and photographed properties for defects and damage.
Used [MSB now called Symbility] to compile estimates for personal property and structure damage.
Adjuster-In-Charge, Multi-Line Adjuster
2 Years
Crawford & Co. | 01.2004 - 01.2006
Investigated property and liability claims to determine validity and coverage. Promoted to Adjuster-In-Charge of Branch #1 within 6 months due to performance. Supervised two adjusters while managing overflow claims to ensure timely resolution.
Evaluated insurance claims to determine validity and appropriate compensation levels.
Investigated complex claims, identifying discrepancies and recommending resolutions to mitigate losses.
Managed multiple claims simultaneously, ensuring timely communication and adherence to company policies.
Trained junior adjusters on industry best practices and company procedures for effective claims management.
Led team meetings to discuss case progress, share insights, and promote continuous improvement within the department.
Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Examined claims forms and other records to determine insurance coverage.
Director of Security
Hampton Inn, Historic District | 01.2004 - 01.2004
Supervised security officers, including civilian personnel and Savannah Police, to ensure safety and compliance within hotel premises.
Developed and implemented comprehensive security policies ensuring guest safety and asset protection.
Conducted regular security audits to identify vulnerabilities and enhance operational protocols.
Collaborated with local law enforcement agencies to strengthen community safety partnerships.
Managed emergency response procedures, ensuring staff readiness for critical incidents.
Constructed incident-reporting mechanisms for staff members which streamlined information flow during emergencies or crisis situations.
Reviewed existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.
Deputy Sheriff
4 Years
Flagler County Sheriff’s Office | 01.1999 - 01.2003
Conducted operations in the inmate facility, court house, and during warrant sweeps. Served warrants and examined incidents in the inmate facility.
Enforced laws and regulations to maintain public safety and order.
Conducted thorough investigations to gather evidence and ensure case integrity.
Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
Assistant Chief
3 Years
Hilton Head Resort Security | 01.1995 - 01.1998
Supported Chief with daily operations and decision-making. Supervised 15-17 officers and investigated cases to prepare for prosecution. Collaborated with Beaufort County Sheriff’s Office to investigate narcotics, theft, and other offenses on property. SLED Certified Officer.
Led security operations to enhance guest safety and property protection.
Developed and implemented training programs for junior security personnel.
Collaborated with local law enforcement agencies to maintain community safety standards.
Established protocols for emergency situations, improving response times and staff preparedness.
Disciplined personnel and initiated disciplinary measures as defined by SOPs.
Security Police
4 Years
US Air Force | 01.1990 - 01.1994
Worked with the Investigation Division (Strike Force) while stationed in the Republic of the Philippines.
Enforced security protocols to ensure safety of personnel and property.
Conducted investigations to resolve incidents and maintain order.
Collaborated with local law enforcement agencies for coordinated responses.
Developed comprehensive reports documenting incidents and operational activities.
Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
Education
High School Diploma
Thomasville High School | Thomasville, GA | 01-1987
Graduated from
Core Classes - Core Classes
Georgia Southwestern University | Americus, GA | 01-1988
Core Classes - Core Classes
Tallahassee Community College | Tallahassee, FL | 01-1989
US Air Force Police Academy and Air Base Ground Defense Training (Army Ranger School, Fort Dix, NJ) - Basic Training / Air Force Police Academy
USAF Police Academy | Fort Dix, NJ | 01-1990
Graduated
Awarded Honor Graduate for outside the box thinking.
Florida Police Academy (Daytona Beach Community College) - Police Academy
Florida Police Academy | Daytona Beach | 01-2000
Graduated
Property And Casualty Certification - Property and Casualty
Crawford University | Atlanta, GA | 01-2004
Graduated
Allstate Property Training (Property Certification) - Property Damage
Allstate Property Training | Chicago, IL | 01-2006
Graduated
Skills
Claim investigation
Coverage review
Estimate preparation
Mediation support
Settlement authority
Fraud investigation
Catastrophe claims handling
Litigation management
Subrogation
Claim file auditing
Team supervision
Employee scheduling
Background investigations
Post inspection
Security operations management
Xactimate
Symbility
Microsoft Office
Microsoft Teams
Timeline
Chief of Operations
Tri-County Public Safety and Training
01.2022 - 01.2024Read More
Reserve SSO
Wakulla County Sheriff’s Department
01.2019 - 01.2023Read More
Claims Examiner II
Preferred Managing Agency
01.2019 - 01.2022Read More
Senior Adjuster
Custard Insurance Adjusters
01.2015 - CurrentRead More
Property & Casualty Independent Adjuster
Self Employed
01.2013 - 01.2015Read More
Lead Technician
PuroClean Emergency Services
01.2010 - 01.2013Read More
Production Manager & Claims Manager
Coastal Cleaning
01.2009 - 01.2010Read More
Multi Line Adjuster
Bridgewater Group
01.2008 - 01.2009Read More
Senior Claims Manager
A to Z Restoration
01.2007 - 01.2008Read More
Property Adjuster
Allstate Insurance Company
01.2006 - 01.2007Read More
Adjuster-In-Charge, Multi-Line Adjuster
Crawford & Co.
01.2004 - 01.2006Read More
Director of Security
Hampton Inn, Historic District
01.2004 - 01.2004Read More
Deputy Sheriff
Flagler County Sheriff’s Office
01.1999 - 01.2003Read More
Assistant Chief
Hilton Head Resort Security
01.1995 - 01.1998Read More
Security Police
US Air Force
01.1990 - 01.1994Read More
Thomasville High School
High School Diploma
Read More
Georgia Southwestern University
Core Classes from Core Classes
Read More
Tallahassee Community College
Core Classes from Core Classes
Read More
USAF Police Academy
US Air Force Police Academy and Air Base Ground Defense Training (Army Ranger School, Fort Dix, NJ) from Basic Training / Air Force Police Academy
Read More
Florida Police Academy
Florida Police Academy (Daytona Beach Community College) from Police Academy
Read More
Crawford University
Property And Casualty Certification from Property and Casualty
Read More
Allstate Property Training
Allstate Property Training (Property Certification) from Property Damage