Professional Summary
Overview
Work History
Education
Skills
Timeline

Andrew S. Addington

Custard Insurance Adjusters
Crawfordville,Fl.
37
years of professional experience

Senior Adjuster handling property and liability claims from inspection through settlement. Coverage review, damage estimating, mediations, and court hearings support resolution of motor vehicle and property losses with settlement authority. Brings steady claim judgment across policy analysis, liability investigation, and vendor negotiation.

Work History

Senior Adjuster

11 Years 7 Months
Custard Insurance Adjusters | 01.2015 - Current
  • Inspected and prepared detailed estimates for property damage, ensuring accurate assessments and coverage alignment. Evaluated policies to determine coverage. Investigated liability claims, including motor vehicle accidents, to determine fault and facilitate appropriate resolutions. Attended mediations and court hearings, exercising settlement authority to negotiate favorable outcomes.
  • Analyzed complex insurance claims to determine liability and evaluate damage assessments.
  • Coordinated with policyholders, contractors, and legal professionals to facilitate claim resolutions.
  • Developed comprehensive reports detailing findings and recommendations for claims management.
  • Conducted thorough investigations of complex claims, resulting in accurate assessments and expedited resolutions.
  • Coordinated with legal counsel on litigated cases to protect company interests and minimize financial exposure.
  • Managed high-value claims, ensuring accurate documentation and appropriate payouts.
  • Attended industry conferences to stay current on best practices in claims handling and expand professional network.

Chief of Operations

2 Years
Tri-County Public Safety and Training | 01.2022 - 01.2024
  • Oversaw daily operations of company to ensure smooth workflow. Coordinated employee scheduling to optimize workforce deployment. Complete background investigations and update FDACS information. Complete post checks on the Officers to ensure that they were properly dressed and completing the necessary requirements of the posts. Managed daily duties of over 50 officers, ensuring compliance with operational standards.
  • Streamlined operational workflows to enhance efficiency across training programs.
  • Led development and implementation of safety protocols for public safety initiatives.

Reserve SSO

4 Years
Wakulla County Sheriff’s Department | 01.2019 - 01.2023
  • Member of the Reserve Division as a Sheriff's Service Officer. Functioned as Administrative Officer for Reserve Division, overseeing administrative tasks and coordination. Supported special details and conducted patrols.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Claims Examiner II

3 Years
Preferred Managing Agency | 01.2019 - 01.2022
  • Reviewed Field Adjuster reports, compared damage to policy terms, and determined coverage to settle claims with insureds and vendors. Discuss and settle claims involving PAs and Attorneys.
  • Oversaw claims processing, ensuring compliance with industry regulations and company policies.
  • Implemented process improvements, enhancing accuracy and efficiency in claims adjudication workflows.
  • Conducted thorough investigations on complex claims, utilizing analytical skills to assess validity and risk.
  • Reviewed claim files for completeness, ensuring all required documentation was present before processing.
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.

Property & Casualty Independent Adjuster

2 Years
Self Employed | 01.2013 - 01.2015
  • Inspected and prepared estimates for property damage to ensure accurate claims processing. Determined coverage and settled claims with insureds and vendors, facilitating timely resolutions. Evaluated claims as an examiner for UPC and Citizens.
  • Conducted thorough inspections of properties to assess damage and determine claim validity.
  • Evaluated and documented loss estimates using advanced estimating software tools.
  • Negotiated settlements with policyholders, ensuring fair outcomes aligned with company standards.
  • Developed comprehensive reports outlining findings and recommendations for claims resolution.
  • Trained new adjusters on best practices for claims handling and customer service excellence.
  • Maintained up-to-date knowledge of insurance regulations and industry trends to inform decision-making.
  • Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
  • Traveled to on-site locations of loss on scheduled or sudden notice, addressing phone-recorded statements, securing photos and measurements and documenting scope of property damage.
  • Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damages events.

Lead Technician

3 Years
PuroClean Emergency Services | 01.2010 - 01.2013
  • Inspect damage to residential and commercial buildings. Developed accurate estimates for mitigation and remediation of damage, facilitating timely project execution. Coordinated crews to efficiently complete necessary work, ensuring adherence to project timelines. Inform adjusters and insureds about the progress of the work completed.
  • Supervised team in restoration projects, ensuring compliance with safety protocols and industry standards.
  • Trained new technicians on equipment operation and emergency response procedures to enhance service delivery.
  • Implemented quality control measures, improving efficiency of remediation processes for water and fire damage.
  • Coordinated project timelines and resource allocation to optimize workflow and meet client expectations.

Production Manager & Claims Manager

1 Year
Coastal Cleaning | 01.2009 - 01.2010
  • Scheduled work completion. Met with adjusters and insureds to settle claims.
  • Oversaw daily production operations, ensuring efficiency and adherence to quality standards.
  • Implemented process improvements that enhanced workflow and reduced operational delays.
  • Trained and mentored staff on best practices for safety and productivity in cleaning processes.
  • Coordinated inventory management, optimizing stock levels to meet production demands effectively.

Multi Line Adjuster

1 Year
Bridgewater Group | 01.2008 - 01.2009
  • Settled claims with the insured and vendors.
  • Evaluated insurance claims for property damage and liability, ensuring compliance with company policies.
  • Conducted thorough investigations to determine claim validity and assess damages effectively.
  • Collaborated with policyholders, legal teams, and repair vendors to facilitate smooth claim processes.
  • Developed detailed reports outlining findings, recommendations, and resolutions for management review.
  • Enhanced customer satisfaction through timely communication with all parties involved in the claim process.
  • Developed strong working relationships with vendors, contractors, and repair professionals to facilitate efficient claim resolutions.

Senior Claims Manager

1 Year
A to Z Restoration | 01.2007 - 01.2008
  • Developed detailed estimates for repairs, renovations, and new construction to facilitate accurate budgeting and project planning. Managed response to insurance emergencies, implementing mitigation measures to minimize damage and expedite recovery. Coordinate with insurance companies to complete the work as per the agreed scope. Oversaw job sites and confirmed availability of equipment and supplies for workers.
  • Established performance metrics to evaluate claims processing efficiency and quality assurance standards.
  • Spearheaded the integration of new technology platforms for tracking claims data, resulting in improved reporting capabilities.

Property Adjuster

1 Year
Allstate Insurance Company | 01.2006 - 01.2007
  • Inspected and prepared estimates for property damage to support accurate claim settlements. Settled claims with insured and vendors to ensure timely resolution of disputes. Pay vendors and insureds as necessary.
  • Evaluated property damage claims to determine appropriate settlements and ensure compliance with policy guidelines.
  • Collaborated with contractors and repair services to coordinate efficient restoration processes for clients.
  • Conducted thorough inspections of properties, documenting findings and recommending necessary actions for resolution.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Scoped and photographed properties for defects and damage.
  • Used [MSB now called Symbility] to compile estimates for personal property and structure damage.

Adjuster-In-Charge, Multi-Line Adjuster

2 Years
Crawford & Co. | 01.2004 - 01.2006
  • Investigated property and liability claims to determine validity and coverage. Promoted to Adjuster-In-Charge of Branch #1 within 6 months due to performance. Supervised two adjusters while managing overflow claims to ensure timely resolution.
  • Evaluated insurance claims to determine validity and appropriate compensation levels.
  • Investigated complex claims, identifying discrepancies and recommending resolutions to mitigate losses.
  • Managed multiple claims simultaneously, ensuring timely communication and adherence to company policies.
  • Trained junior adjusters on industry best practices and company procedures for effective claims management.
  • Led team meetings to discuss case progress, share insights, and promote continuous improvement within the department.
  • Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
  • Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Examined claims forms and other records to determine insurance coverage.

Director of Security

Hampton Inn, Historic District | 01.2004 - 01.2004
  • Supervised security officers, including civilian personnel and Savannah Police, to ensure safety and compliance within hotel premises.
  • Developed and implemented comprehensive security policies ensuring guest safety and asset protection.
  • Conducted regular security audits to identify vulnerabilities and enhance operational protocols.
  • Collaborated with local law enforcement agencies to strengthen community safety partnerships.
  • Managed emergency response procedures, ensuring staff readiness for critical incidents.
  • Constructed incident-reporting mechanisms for staff members which streamlined information flow during emergencies or crisis situations.
  • Reviewed existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.

Deputy Sheriff

4 Years
Flagler County Sheriff’s Office | 01.1999 - 01.2003
  • Conducted operations in the inmate facility, court house, and during warrant sweeps. Served warrants and examined incidents in the inmate facility.
  • Enforced laws and regulations to maintain public safety and order.
  • Conducted thorough investigations to gather evidence and ensure case integrity.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.

Assistant Chief

3 Years
Hilton Head Resort Security | 01.1995 - 01.1998
  • Supported Chief with daily operations and decision-making. Supervised 15-17 officers and investigated cases to prepare for prosecution. Collaborated with Beaufort County Sheriff’s Office to investigate narcotics, theft, and other offenses on property. SLED Certified Officer.
  • Led security operations to enhance guest safety and property protection.
  • Developed and implemented training programs for junior security personnel.
  • Collaborated with local law enforcement agencies to maintain community safety standards.
  • Established protocols for emergency situations, improving response times and staff preparedness.
  • Disciplined personnel and initiated disciplinary measures as defined by SOPs.

Security Police

4 Years
US Air Force | 01.1990 - 01.1994
  • Worked with the Investigation Division (Strike Force) while stationed in the Republic of the Philippines.
  • Enforced security protocols to ensure safety of personnel and property.
  • Conducted investigations to resolve incidents and maintain order.
  • Collaborated with local law enforcement agencies for coordinated responses.
  • Developed comprehensive reports documenting incidents and operational activities.
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.

Education

High School Diploma

Thomasville High School | Thomasville, GA | 01-1987

Graduated from

Core Classes - Core Classes

Georgia Southwestern University | Americus, GA | 01-1988

Core Classes - Core Classes

Tallahassee Community College | Tallahassee, FL | 01-1989

US Air Force Police Academy and Air Base Ground Defense Training (Army Ranger School, Fort Dix, NJ) - Basic Training / Air Force Police Academy

USAF Police Academy | Fort Dix, NJ | 01-1990

Graduated

  • Awarded Honor Graduate for outside the box thinking.

Florida Police Academy (Daytona Beach Community College) - Police Academy

Florida Police Academy | Daytona Beach | 01-2000

Graduated

Property And Casualty Certification - Property and Casualty

Crawford University | Atlanta, GA | 01-2004

Graduated

Allstate Property Training (Property Certification) - Property Damage

Allstate Property Training | Chicago, IL | 01-2006

Graduated

Skills

Claim investigation
Coverage review
Estimate preparation
Mediation support
Settlement authority
Fraud investigation
Catastrophe claims handling
Litigation management
Subrogation
Claim file auditing
Team supervision
Employee scheduling
Background investigations
Post inspection
Security operations management
Xactimate
Symbility
Microsoft Office
Microsoft Teams

Timeline

Chief of Operations

Tri-County Public Safety and Training
01.2022 - 01.2024Read More

Reserve SSO

Wakulla County Sheriff’s Department
01.2019 - 01.2023Read More

Claims Examiner II

Preferred Managing Agency
01.2019 - 01.2022Read More

Senior Adjuster

Custard Insurance Adjusters
01.2015 - CurrentRead More

Property & Casualty Independent Adjuster

Self Employed
01.2013 - 01.2015Read More

Lead Technician

PuroClean Emergency Services
01.2010 - 01.2013Read More

Production Manager & Claims Manager

Coastal Cleaning
01.2009 - 01.2010Read More

Multi Line Adjuster

Bridgewater Group
01.2008 - 01.2009Read More

Senior Claims Manager

A to Z Restoration
01.2007 - 01.2008Read More

Property Adjuster

Allstate Insurance Company
01.2006 - 01.2007Read More

Adjuster-In-Charge, Multi-Line Adjuster

Crawford & Co.
01.2004 - 01.2006Read More

Director of Security

Hampton Inn, Historic District
01.2004 - 01.2004Read More

Deputy Sheriff

Flagler County Sheriff’s Office
01.1999 - 01.2003Read More

Assistant Chief

Hilton Head Resort Security
01.1995 - 01.1998Read More

Security Police

US Air Force
01.1990 - 01.1994Read More

Thomasville High School

High School Diploma
Read More

Georgia Southwestern University

Core Classes from Core Classes
Read More

Tallahassee Community College

Core Classes from Core Classes
Read More

USAF Police Academy

US Air Force Police Academy and Air Base Ground Defense Training (Army Ranger School, Fort Dix, NJ) from Basic Training / Air Force Police Academy
Read More

Florida Police Academy

Florida Police Academy (Daytona Beach Community College) from Police Academy
Read More

Crawford University

Property And Casualty Certification from Property and Casualty
Read More

Allstate Property Training

Allstate Property Training (Property Certification) from Property Damage
Read More
Andrew S. Addington