Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Hoang Khanh Pham

Orlando

Summary

Detail-oriented Desk Adjuster with 3 years of experience handling property, casualty, and auto claims. Skilled in policy interpretation, damage assessment, subrogation file review, and negotiation. Strong technical foundation as a Roof Inspector with expertise in property inspections, estimating, and damage recognition. Adept at managing high-volume caseloads, leading internal audits, and leveraging tools like Xactimate to deliver accurate, timely claim resolutions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Desk Adjuster (Delegated Authority)

Sedgwick
08.2023 - Current
  • - Manage delegated authority claims for property and casualty lines, ensuring compliance with carrier and state regulations.
  • - Conduct policy reviews, determine liability, and resolve high-volume claims efficiently.
  • - Negotiate settlements with insureds, contractors, and attorneys while controlling costs.
  • - Lead internal audit project for Bordereaux Department, improving compliance and reporting accuracy.
  • - Prepare precise property damage estimates using Xactimate, validating contractor bids and supporting fair settlements.
  • - Perform file reviews for subrogation claims, identifying recovery opportunities and ensuring adherence to carrier guidelines.
  • - Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.

Roof Inspector

His and Hers Roofing
04.2023 - 08.2023
  • - Inspected residential and commercial roofs for storm, wind, and hail damage.
  • - Produced detailed reports with photographic evidence and repair recommendations.
  • - Partnered with homeowners, contractors, and adjusters to support accurate claims assessments.
  • - Verified property claims by providing on-site inspections and repair cost estimates.

Education

High School Diploma -

Winter Park High School
Winter Park, FL

Skills

  • - Claims Investigation & Evaluation
  • - Policy Coverage Analysis
  • - Subrogation File Review
  • - Negotiation & Settlement
  • - Roof Inspections & Damage Assessments
  • - Fraud Detection & Risk Mitigation
  • - Customer Communication & Support
  • - Xactimate, Guidewire, Symbility
  • - Internal Auditing & Process Improvement
  • - Delegated Authority Oversight
  • - Coverage verification
  • - Microsoft office
  • - Workflow management

Websites

Certification

  • - Florida All-Lines Adjuster License
  • - PTC I Certification

Languages

Vietnamese
Native or Bilingual

Timeline

Desk Adjuster (Delegated Authority)

Sedgwick
08.2023 - Current

Roof Inspector

His and Hers Roofing
04.2023 - 08.2023

High School Diploma -

Winter Park High School

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Hoang Khanh Pham