Andrew Sanford
Charleston,SC
Summary
Sales-minded hospitality manager with 6+ years of experience in customer-facing environments and a proven track record of advancement into leadership. Experienced in building customer relationships, identifying needs, increasing revenue through upselling, resolving problems, and working toward performance goals. Comfortable communicating with a wide range of customers and working in fast-paced, results-driven environments.
Overview
9
9
years of professional experience
Work History
Manager
The Watch Rooftop Kitchen & Spirits
Charleston, SC
11.2021 - Current
- Promoted from Server/Barback to Manager within two years based on performance and leadership.
- Cultivated guest relationships, identifying sales opportunities that enhanced repeat business.
- Leveraged product knowledge and upselling techniques to enhance customer experience and drive revenue.
- Assist with hiring, interviewing, onboarding, scheduling, and employee development.
- Drive revenue through product knowledge, recommendations, upselling, and a strong customer experience.
- Build strong relationships with guests while identifying opportunities to increase sales and repeat business.
- Resolve customer concerns quickly and professionally while protecting the guest relationship.
- Manage cash handling, daily operations, and multiple priorities in a fast-paced environment.
- Coordinated communication among guests, employees, and departments to resolve issues and maintain operational efficiency.
Server Assistant / Food Runner
Halls Chophouse
Greenville, Columbia & Charleston, SC
08.2018 - 11.2021
- Operated across three locations in high-end, customer-focused hospitality environment, enhancing guest experiences.
- Developed communication and relationship-building skills by assisting guests and supporting service teams, fostering positive interactions.
- Worked efficiently under pressure while maintaining high standards for accuracy and customer service.
- Coordinated closing responsibilities and tasks, ensuring operations were completed accurately and efficiently.
- Developed a strong understanding of customer expectations, teamwork, professionalism, and attention to detail.
Kennel Staff
Cedar Lake Animal Hospital
07.2017 - 08.2018
- Oversaw daily operations in a professional environment, demonstrating reliability and organization while prioritizing attention to detail.
- Collaborated with team members to uphold facility standards, ensuring quality care for all animals.
- Developed strong time-management skills while balancing multiple responsibilities.
Education
High School Diploma -
Hillcrest High School
Skills
- Sales & Upselling
- Customer Relationship Management
- Customer Relationship Management
- Networking
- Client Communication
- Operational Efficiency
- Customer Needs Assessment
- Team Leadership
- Staff Training & Development
- Time Management & Organization
- Problem Solving & Conflict Resolution
Timeline
Manager
The Watch Rooftop Kitchen & Spirits
11.2021 - Current
Server Assistant / Food Runner
Halls Chophouse
08.2018 - 11.2021
Kennel Staff
Cedar Lake Animal Hospital
07.2017 - 08.2018
High School Diploma -
Hillcrest High School