TRACY DZURO
Matawan,NJ
Summary
Assistant Manager with 10+ years of experience supporting store leadership, supervising teams, and executing daily operations. Proven strengths in staff development, cost control, customer service, and policy compliance. Trusted leader with the ability to step in, lead shifts, and drive consistent results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Manager
Domino's Pizza
Matawan, NJ
06.2021 - Current
- Support daily operations to ensure efficiency, profitability, and customer satisfaction
- Assist with hiring, onboarding, training, scheduling, and supervising team members
- Monitor labor, food costs, and cash handling to control expenses and meet targets
- Enforce health, safety, sanitation, and brand standards consistently
- Lead shifts and serve as keyholder in the absence of upper management
- Coach and mentor employees to improve performance, accountability, and engagement
- Promote products and specials to drive sales and repeat business
Senior Guest Advisor
GameStop
Morganville, NJ
04.2020 - 06.2021
- Assisted management with daily store operations, opening/closing, and floor supervision
- Trained associates to meet sales goals and adhere to company procedures
- Delivered high-quality customer service and resolved concerns professionally
- Recommended add-on products to increase average transaction value
- Maintained inventory accuracy, merchandising standards, and loss prevention practices
Account Manager
MDS Property Management
Old Bridge, NJ
10.2017 - 03.2018
- Served as primary point of contact for assigned client accounts
- Built and maintained long-term client relationships
- Supported service delivery and resolved billing discrepancies
- Assisted with reporting, forecasting, and account tracking
Field Trainer
MDS Property Management Group LLC
Old Bridge, NJ
02.2015 - 03.2018
- Trained and onboarded 30+ employees across multiple states
- Provided hands-on coaching to improve performance and compliance
- Maintained accurate operational records and documentation
Education
High School Diploma - undefined
Old Bridge High School
Old Bridge, NJSkills
- Assistant Management & Shift Leadership
- Team Supervision & Training
- Scheduling & Labor Control
- Customer Service
- Sales & Upselling
- Conflict Resolution
Timeline
Manager
Domino's Pizza
06.2021 - Current
Senior Guest Advisor
GameStop
04.2020 - 06.2021
Account Manager
MDS Property Management
10.2017 - 03.2018
Field Trainer
MDS Property Management Group LLC
02.2015 - 03.2018
High School Diploma - undefined
Old Bridge High School