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Dynamic IT Technical Support Specialist with a proven track record at Crossroads YMCA, enhancing system reliability through advanced troubleshooting and proactive maintenance. Expert in hardware installation and end-user training, I successfully reduced support tickets by streamlining processes, while fostering a culture of technical proficiency and customer success.

Owner of Computer Wizard Systems, LLC since 2004.
Computer / IT Specialist with experience in Forensic Services. Forensic analysis of computers, cellular phones, and related storage devices using a variety of forensic software products, on-site forensic imaging and data captures of computers, cellular and related media.
Previous Certifications: Microsoft Certified Professional

Proactive IT Support Specialist with over 5 years of experience in resolving hardware, software, and networking issues across Windows, macOS, and hybrid cloud environments. Expertise in delivering timely technical support through help desk systems, optimizing infrastructure performance, and ensuring secure access to cloud services such as Azure and M365. Proficient in system deployments, endpoint management, and user onboarding/offboarding processes. Committed to continuous learning, cybersecurity awareness, and fostering cross-functional teamwork in dynamic settings.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Experienced telecommunications and IT support professional with a versatile background in voice and data transmission installation and support, PBX switching technologies, fiber network services, and equipment. Excels as a valuable team player and is equally adept at working independently. Gifted Technical Support Representative with expertise in understanding the needs of both business and home users. Proficient in troubleshooting and providing desktop support on Windows systems. Demonstrates a track record of quickly resolving problems.

Andrew Sanker

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IT Technical Support Specialist

Level 2 IT Support Engineer

IT Support Specialist

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Bachelor of Science - CyberSecurity

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IT Technical Support Specialist

Level 2 IT Support Engineer

IT Support Specialist

Bachelor of Science - CyberSecurity

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