Andrew Schmidt
Nampa,ID
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable, and driven by supporting customers with knowledgeable assistance. Effective at choosing items to fulfill customer orders. Excellent service and communication skills. Focused on building loyalty with a relationship-oriented approach.
Overview
7
7
years of professional experience
Work History
Lead Barista & Trainer
Dutch Bros
Nampa, ID
03.2021 - Current
- Established and adjusted ordering parameters to manage inventory.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Greeted over 200 customers daily, answered questions about various menu items.
- Listened to customer desires and needs to recommend optimal products.
- Resolved customer disputes with tact and professionalism.
- Ordered, received and stocked supplies and retail products.
- Memorized official and off-menu coffee and tea preparations.
- Maintained calm demeanor during high-volume periods and special events.
- Collaborated with management team to develop new strategies for increasing sales and profits.
Instacart Shopper
Instacart
Nampa, ID
03.2019 - 07.2023
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Listened to customer needs to identify and recommend best products and services.
- Filled 15 product orders worth up $3000 daily.
Server
Olive Garden - Darden Restaurants
Boise, ID
05.2021 - 02.2022
- Greeted customers, answered questions, and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Resolved customer concerns with friendly and knowledgeable service.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Cashier
WinCo Foods
Nampa, ID
06.2020 - 02.2021
- Learned roles of other departments to provide coverage and keep store operational.
- Recommended complementary and discounted items to customers to increase sales.
- Processed refunds for worn, damaged, and broken merchandise.
- Disseminated information to customers regarding account updates, new service additions, and promotional offers.
- Answered customer questions, provided store information, and directed customers to designated store areas.
Concrete Foundations Foreman
Foundations LLC
Meridian, ID
03.2019 - 04.2020
- Led team of 6 workers on up to 8 construction projects daily, from start to finish.
- Scheduled inspections, meetings, pours and workers for each individual job.
- Trained and hired 7 new employees on concrete processes, safety protocols and company expectations.
- Adapted concrete mixing techniques in terms of client wishes and atmosphere.
- Ensured all workers adhered to company policies and procedures.
Line Cook
Buffalo Wild Wings
Nampa, ID
02.2018 - 03.2019
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Assisted in food inventory and control while properly receiving and storing delivered items.
Chef
Panda Express
Nampa, ID
03.2017 - 02.2018
- Replenished food items from inventory and rotated ingredients.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
Education
High School Diploma -
Pathways in Education
Nampa, ID05.2019
Skills
- Friendly, Positive Attitude
- Documentation and Reporting
- Verbal and Written Communication
- Verifying Order Accuracy
- Online Order Processing
- People Skills
- Microsoft Office
- Computer Skills
Timeline
Server
Olive Garden - Darden Restaurants
05.2021 - 02.2022
Lead Barista & Trainer
Dutch Bros
03.2021 - Current
Cashier
WinCo Foods
06.2020 - 02.2021
Instacart Shopper
Instacart
03.2019 - 07.2023
Concrete Foundations Foreman
Foundations LLC
03.2019 - 04.2020
Line Cook
Buffalo Wild Wings
02.2018 - 03.2019
Chef
Panda Express
03.2017 - 02.2018
High School Diploma -
Pathways in Education