Andrew Schmidt
Maple Hill,NC
Summary
Seasoned IT professional with 29 years of experience across military, contracting, and civil service sectors, holding active TS/SCI clearance.
Overview
29
29
years of professional experience
Work History
IT Specialist Analysis/Network Services GS-2210-13
MARFORSOC
04.2018 - Current
- Oversaw all Change Request actions for MARSOC, ensuring proper evaluation and routing of CRs.
- Reviewed Change Requests in Remedy for completeness and ensured accurate cataloging and approvals.
- Identified impacted Configuration Items and documented relationships with approved Change Requests.
- Managed assigned Change Requests through closure activities, maintaining compliance with processes.
- Executed asset management for MAROC by updating CMDB asset records as approved.
- Audited CMDB for accuracy, addressing discrepancies and providing necessary audit reports.
- Maintained break/fix inventory to bridge warranty gaps, managing asset transfers and incoming inventory.
- Processed DRMO assets for disposal, adhering to USSOCOM AM processes.
Supervisor IT Specialist (CustSpt) GS-2210-13
US MARFORSOC
02.2014 - 04.2018
- Managed garrison IT services for 3,500 MARSOC customers, supporting computer and audio/visual capabilities.
- Tracked over 1,000 computer assets through quarterly reconciliations for MARSOC G-6.
- Ensured accuracy of configuration items in Configuration Management Database using Remedy software.
- Executed Change Manager duties, overseeing modifications to SOF Information Environment Network.
- Represented MARSOC in working groups and Change Management Board to align strategic objectives.
Supervisor IT Specialist (Network) GS-2210-13
MARFOREUR/AF
04.2011 - 02.2014
- Directed and led IT professionals to ensure 24/7 availability of NIPRNET/SIPRNET enclaves and specialized systems.
- Served as on-call coordinator for IT escalations with Network Operations and Security Command for Marine Forces Europe and Africa.
- Managed support operations, troubleshooting technical infrastructure issues, maintaining systems, and overseeing inventory.
- Implemented system upgrades as MITSC Operations Officer to enhance operational efficiency.
Supervisor IT Specialist (Network) GS-2210-12
NCTS Naples
03.2010 - 04.2011
- Oversaw Network and Server Management Division for classified and unclassified systems, ensuring smooth daily operations.
- Managed transition of legacy network services to ONE-NET, increasing operational efficiency.
- Collected and prioritized requirements for network operations, submitting maintenance requests promptly.
- Provided strategic oversight for operations at Theater Network Operations Security Center across Europe.
- Maintained configuration control for European information infrastructure, enforcing ONE-NET standards.
- Delivered technical guidance on acquisition processes, aligning with established standards.
- Developed comprehensive standards and procedures for Theater-wide system compatibility.
- Advised TNOSC leadership on IT plans, programs, and policy recommendations.
IT SPECIALIST (CUSTSPT) GS-2210-12
NCTS Naples
01.2008 - 03.2010
- Managed daily operations of Enterprise Technical Support Desk for approximately 10,000 end users across 10 locations.
- Drafted weekly, monthly, quarterly, and yearly metric reports on trouble ticket volume and response times.
- Conducted trend analysis on metric data to identify efficiency improvements across divisions at Theater Network Operations Service Center.
- Assigned personnel to end user support tasks and monitored trouble calls via Remedy system.
- Coordinated all phases of help desk support to ensure effective issue resolution and tracking.
- Oversaw identification, prioritization, and resolution of reported problems for enhanced service delivery.
- Collaborated with network and systems teams to ensure desktop connectivity remained optimal amid changes.
- Administered group addition/deletion and resolved workflow issues in Remedy system.
Escalation Enterprise Help/Service Desk Manager
STG INC, NCTS Naples
06.2005 - 01.2008
- Responsible for the implementation, day to day management and operations for client's Escalation Enterprise Service Desk Support team (NASM) supporting approximately 10,000 networked end users in a critical IT/telecommunications environment to include Citrix users and 8 remote locations.
- Supplied Customer Support Metrics and written documentation for ways that client can improve the overall performance of the IT department in delivering customer service to their customers and utilizing these metrics to formulate training and development of subordinates.
- Distributed trouble tickets received through Remedy to the appropriate Tier 2 or 3 Technician.
- Provided augment assistance for extreme trouble calls utilizing network management principals and system administration principals consistent with the client's infrastructure and standard operating procedures for over 7 domains including the Navy’s European Theatre Network, ONE-NET.
- Evaluated current support functions including call flows, problem management, change management, IT staffing models and skills to help the client re-organize into an efficient, cost-effective service center.
- Developed realistic Best Practices Matrix for Help/Service Desk services based on client’s needs and requirements.
- Managed access and additions to Technical Library to provide reference material to technicians.
- Ensured operation and maintenance of IA suites while enforcing compliance with all IAVAs.
- Initiated, with approved IAM, protective and corrective measures when a security incident was discovered. Reviewed, archived and monitored system audit logs.
Senior Network Administrator
STG INC, Commander Navy Region Europe
05.2004 - 06.2005
- Troubleshot hardware and software issues for 160 US Navy SIPR and NIPR client workstations.
- Facilitated video teleconferences for Commander Navy Region Europe using various technologies.
- Maintained VTC equipment, including Tandberg and PolyCom systems, ensuring optimal performance.
- Delivered Level 3 support for SIPR and NIPR systems in controlled access environments.
Network Administrator/Flag Communicator
US Navy
Naples, Italy
07.2001 - 05.2004
- Supported senior military leaders on IT issues related to US Navy JWICS, SIPR, and NIPR networks.
- Delivered Level 2 support for remote access, mobile technology, VPNs, and WAN connectivity.
- Managed US Navy SIPR and NIPR LAN infrastructure serving 180 clients.
- Facilitated personal communications for a US Navy 4-star admiral via telephone and secure email.
- Developed ISDN dial-up solutions for residences using STE phone technology and Black Box mini bridges.
Lead SDVT Team Vehicle and Help Desk Support
US Navy
Pearl Harbor, HI
06.1996 - 07.2001
- Trained and supervised 30 technicians on SEAL Delivery Vehicle maintenance and operation, including sonar, radio, video, and computer systems.
- Provided Level 2 computer support for 300 clients on US Navy SIPR and NIPR workstations and peripherals.
- Managed maintenance, security, and inventory of equipment valued over four million dollars related to submersible vehicles and support assets.
- Conducted depot-level maintenance on various tactical computers, routers, printers, plotters, UPS devices, and fiber optics.
- Ensured compliance with information assurance controls as unit IAM while performing security functions.
Skills
- Asset and lifecycle management
- Configuration and change management
- IT service delivery
- Attention to detail
- Independent work skills
- IT security
Certificates
- CompTIA A+
- CompTIA Security+ (non CE)
- CompTIA Network+
- ITIL Expert
- CISM
- CY101-2506B-0L
Training
- MCSE Training
- US Navy ET “A” & "C" School
- SDV Electronic Maintenance
- SPECWAR COMMS
References
References available upon request.
Timeline
IT Specialist Analysis/Network Services GS-2210-13
MARFORSOC
04.2018 - Current
Supervisor IT Specialist (CustSpt) GS-2210-13
US MARFORSOC
02.2014 - 04.2018
Supervisor IT Specialist (Network) GS-2210-13
MARFOREUR/AF
04.2011 - 02.2014
Supervisor IT Specialist (Network) GS-2210-12
NCTS Naples
03.2010 - 04.2011
IT SPECIALIST (CUSTSPT) GS-2210-12
NCTS Naples
01.2008 - 03.2010
Escalation Enterprise Help/Service Desk Manager
STG INC, NCTS Naples
06.2005 - 01.2008
Senior Network Administrator
STG INC, Commander Navy Region Europe
05.2004 - 06.2005
Network Administrator/Flag Communicator
US Navy
07.2001 - 05.2004
Lead SDVT Team Vehicle and Help Desk Support
US Navy
06.1996 - 07.2001
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