Katherine Longs
Anchorage,AK
Summary
Network Technician with experience maintaining complete infrastructure operations for secure and non-secure voice and data networks. Strong technical insight balancing complex network hardware and software elements to meet critical organizational performance needs. Over 6 years, provided troubleshooting and advisory services to address security and operational concerns.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist: Network Services (GS-2210-11)
United States Air Force
Anchorage
08.2023 - Current
- Facilitates management and operational control of Global Information Grid (GIG) facilities, links, trunks, and circuits within the geographic area of Alaska.
- Provided an interface between major O&M communications elements, subordinate GIG facilities, and the DISA NetOps Center-Pacific (DNC-P).
- Managed functions as the focal reporting facility for all scheduled and unscheduled outages for subordinate GIG facilities within Alaska.
- Managed renovations, repairs and maintenance of critical $75M PL2 facility as an additional duty position.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Performed troubleshooting to diagnose and resolve complex technical problems.
Network Systems Operations
United States Air Force
Anchorage
03.2019 - 07.2023
- Provided and maintained mission critical voice, data and video services for $6M+ worth of military, federal and commercial systems
- Trained and directed a team of technicians that performed during high-stakes situations to coordinate and troubleshoot system outages
- Utilized training as a non-commissioned officer (staff sergeant) to mentor and lead individuals to maintain office efficiency, timeliness and customer satisfaction
- Directed and coordinated upgrades to facilities and systems
- Managed programs for secure cryptographic equipment, SIPR STIGs and organization licensing as additional duties outside of normal duties
- Identified security issues, drafted incident reports and contacted law enforcement when needed
- Maintained and updated daily event logs and entry authority lists.
Education
Associate of Applied Science - Management Information Systems
Community College of The Air Force
Montgomery, AL08.2022
Skills
- Disaster Recovery Planning
- Incident Response
- Equipment Management
- Database Administration
- Communication Facilitation
- Preventive Maintenance
- Maintenance and Repair
- Recordkeeping
- Supervision and Leadership
- Dependable and Responsible
- Problem Solving
- Attention to Detail
Certification
- CompTIA Security+ CE
- Certified in Cybersecurity - ISC2
- Fiber Optics Installer - ETA International
Securityclearance
TS
Timeline
IT Specialist: Network Services (GS-2210-11)
United States Air Force
08.2023 - Current
Network Systems Operations
United States Air Force
03.2019 - 07.2023
Associate of Applied Science - Management Information Systems
Community College of The Air Force
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