Andrew Schneider
323 High Pkwy, Golden,CO
Summary
Bicycle Industry Professional with Ecommerce and Retail Experience.
Overview
4
4
years of professional experience
Work History
Operations Manager
Golden Bike Shop
03.2021 - 01.2024
- Customer sales and service
- Developed and maintained relationships with external vendors and suppliers
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
Website Manager
University Bicycles
03.2020 - 03.2021
- Website content creation and maintenance
- Established use of website live chat
- In store customer service/retail sales
- Shipping and inventory management
- New employee training
Web Store Sales and Service
MTB Direct (Mtbdirect.com.au)
2016 - 03.2020
- Remote online support (only US employee)
- Website content creation
- Email/Chat based customer service, warranty/technical support
- New employee training
Warranty Manager
Yeti Cycles
2013 - 2016
- Responsible for processing warranty claims and customer service
- Other portions held: Warehouse support - New product inspection and assembly
- Domestic and international shipping
Sales Associate
University Bicycles
2011 - 2016
- General sales-bicycles, clothing, accessories
- Shipping/receiving assistant, store inventory
Education
Bachelor of Arts - International Affairs And Germanic Studies
University Of Colorado At Boulder
Boulder, CO12.2010
University Of Regensburg, Regensburg, Germany
Study Abroad, Full 1 Year Immersion Program 2008
Skills
- Brick-and-Mortar Retail
- Web Based Retail
- Customer and Warranty Service
- Bicycle Product Expert
- NETO, NetSuite, Lightspeed, SmartEtailing
- International Affairs-German
Hobbies/Activities
Mountain Biking, Student Pilot, Motorcycles, Snowboarding, Skiing.
References
Available upon request
Timeline
Operations Manager
Golden Bike Shop
03.2021 - 01.2024
Website Manager
University Bicycles
03.2020 - 03.2021
Web Store Sales and Service
MTB Direct (Mtbdirect.com.au)
2016 - 03.2020
Warranty Manager
Yeti Cycles
2013 - 2016
Sales Associate
University Bicycles
2011 - 2016
Bachelor of Arts - International Affairs And Germanic Studies
University Of Colorado At Boulder
University Of Regensburg, Regensburg, Germany