Andrew Schumacher
Owatonna,MN
Summary
Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Roma's Italian Eatery
08.2023 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Restaurant Waiter
Lava Burgers And Wings
12.2022 - 07.2023
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Kept server areas clean and stocked to increase efficiency while working tables.
Marketing Intern
IFC National Marketing
06.2022 - 09.2022
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Contributed to mock-ups, email campaigns, and social media content.
- Assisted in the planning and execution of successful product launch events.
- Coordinated with graphic designers to produce visually appealing advertising materials for print and digital media.
- Shadowed meetings and observed marketing director to grow professional experience.
- Managed email marketing campaigns, resulting in increased click-through rates and conversions.
Delivery Associate
Farner-Bocken DBA Core-mark
06.2021 - 09.2021
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Loaded truck and properly secured items to prevent damage for deliveries.
Freight Associate
Fleet Farm
12.2020 - 05.2021
- Collaborated with team members to optimize warehouse space, ensuring timely receipt of incoming shipments.
- Coordinated closely with sales teams to address any order discrepancies or special requests from customers proactively.
- Demonstrated adaptability amidst changing business conditions, quickly responding to new challenges and adjusting processes as needed.
- Maximized space within storage areas by ensuring appropriate stacking of merchandise.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Packed items to meet shipping requirements.
- Maintained inventory records for accurate tracking of goods and to minimize loss.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Delivery Associate
Farner-Bocken DBA Core-mark
06.2020 - 09.2020
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
Delivery Associate
Farner-Bocken DBA Core-mark
06.2019 - 09.2019
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
Education
Associate of Science Business Transfer Pathway - Business Administration
Riverland Community College
Austin, MN06.2025
High School Diploma -
Owatonna Senior High School
Owatonna, MN06.2021
Skills
- Service quality
- Food safety awareness
- Memory retention
- Wine pairing
- Cash handling
- Professional appearance
- Sales techniques
- Punctual
- Excellent communication skills
- Collaborator
Timeline
Restaurant Waiter
Roma's Italian Eatery
08.2023 - Current
Restaurant Waiter
Lava Burgers And Wings
12.2022 - 07.2023
Marketing Intern
IFC National Marketing
06.2022 - 09.2022
Delivery Associate
Farner-Bocken DBA Core-mark
06.2021 - 09.2021
Freight Associate
Fleet Farm
12.2020 - 05.2021
Delivery Associate
Farner-Bocken DBA Core-mark
06.2020 - 09.2020
Delivery Associate
Farner-Bocken DBA Core-mark
06.2019 - 09.2019
Associate of Science Business Transfer Pathway - Business Administration
Riverland Community College
High School Diploma -
Owatonna Senior High School
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