Andrew Shaw
Deltona,FL
Summary
Dedicated customer service representative with proven skills in problem resolution, relationship building, and active listening. Committed to enhancing customer satisfaction through efficient complaint resolution and process improvement.
Overview
7
7
years of professional experience
Work History
Customer Service Rep
Hertz Car Rental
Sanford, FL
04.2024 - Current
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Assisted customers with reservations, providing prompt and accurate information regarding rental policies.
- Streamlined checkout processes, reducing wait times for customers during peak hours.
- Collaborated with team members to maintain fleet availability and optimal vehicle condition.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Became locations most profitable counter agent.
Home Health Aide
Golden Carriage Retiremnt Home
Orlando, FL
03.2021 - 03.2024
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted in administering medications as prescribed by healthcare professionals.
- Administered medications prescribed by healthcare professionals.
- Developed strong relationships with residents to enhance emotional well-being.
Car Porter
Toyota
Sanford, FL
10.2019 - 03.2020
- Transported vehicles to designated areas, ensuring efficient lot organization.
- Conducted routine vehicle inspections, identifying and reporting maintenance needs.
- Assisted customers with vehicle retrieval, providing exceptional service and support.
- Maintained cleanliness of vehicles and lot area, enhancing overall presentation.
Education
Associate of Arts - Medical
Daytona State College
Daytona Beach, FL08-2020
CNA - Medical
J&J Medical Institute
Orlando, FL06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint resolution
- Client relations
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Timeline
Customer Service Rep
Hertz Car Rental
04.2024 - Current
Home Health Aide
Golden Carriage Retiremnt Home
03.2021 - 03.2024
Car Porter
Toyota
10.2019 - 03.2020
CNA - Medical
J&J Medical Institute
Associate of Arts - Medical
Daytona State College