Andrew Shumaker
Bryant,AR
Summary
Proven leader with a track record of enhancing operational efficiency at Kum & Go, leveraging decision-making capabilities and a strong customer service focus. Excelled in employee training and guest service, significantly improving team performance and customer satisfaction. Skilled in asset protection, reducing profit loss by a notable percentage through effective security measures and collaboration.
Overview
10
10
years of professional experience
Work History
Shift Lead
Kum & Go
03.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Warehouse Worker
CPS Distributors
06.2020 - 03.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Cashier
Golden Gate Truck Stop
03.2020 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Loveland Country Store
03.2018 - 02.2020
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Valet
Fisher Honda and Acura
07.2017 - 03.2018
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Asset Protection
Walmart
08.2015 - 06.2017
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Implemented department asset protection procedures that identified and minimized profit loss by [Number]%.
- Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
- Implemented an efficient incident reporting system that streamlined communication between asset protection hosts and management teams.
Order Selector
Food Services of America
05.2014 - 08.2015
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
Education
High School Diploma -
Sterling High School
Sterling05.2010
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
Timeline
Shift Lead
Kum & Go
03.2022 - Current
Warehouse Worker
CPS Distributors
06.2020 - 03.2022
Cashier
Golden Gate Truck Stop
03.2020 - 06.2020
Cashier
Loveland Country Store
03.2018 - 02.2020
Valet
Fisher Honda and Acura
07.2017 - 03.2018
Asset Protection
Walmart
08.2015 - 06.2017
Order Selector
Food Services of America
05.2014 - 08.2015
High School Diploma -
Sterling High School