ANDREW SLAPPEY
Greenville,NC
Summary
Seeking an opportunity to advance professionally as a Senior Manager with FedEx Ground. I have 16 years of experience with the company as a manager and can leverage my strengths in process development, relationship building, and effective communication to ensure FedEx is the safest, most reliable courier in the Eastern NC market.
Overview
17
17
years of professional experience
Work History
P&D Manager
FedEx Ground - ZECA/278
03.2013 - Current
- Engage with ISPs to review results in safety, service, and vehicle maintenance to drive the customer experience
- Develop processes and standard operating procedures for all administrative staff and Operations Coordinators in a fast-paced, ever-changing environment
- Collaborate with sales and interact with customers directly to ensure business needs are being met
- Facilitate the station's BCSA process and develop action plans to correct deficiencies.
Interim Senior Manager
FedEx Home Delivery - QWIL/3284
10.2016 - 01.2017
- Lead and directed staff members in the absence of the station Senior Manager
- Met with ISPs to establish resource needs and peak plans for the Home Delivery station and Peak Annex
- Created process for driver qualification files to better streamline the process and reduce approval time for ISP drivers
- Achieved above 99.5% LIB service for peak and zero employee injuries.
P&D Service Manager
FedEx Ground - ZECA/278
04.2010 - 03.2013
- Followed up on customer service issues related to complaints, disputed deliveries, service failures, and missed pickups, and safety-related concerns
- Maintained the daily load/flex plan in AWAD and created peak plans based on meetings with ISPs
- Developed a process to track and schedule the inspection of every active vehicle in the building once a quarter to ensure DOT compliance.
Service Manager-Outbound
FedEx Ground - ZECA/278
04.2009 - 04.2010
- Managed a team of package handlers to efficiently unload and load outbound packages, all the while making safety a priority in the operation
- Achieved key Outbound metrics in productivity, trailer load scan compliance, SWAK errors, and On Time Service.
Service Manager-Inbound
FedEx Ground - NORF/235
10.2006 - 04.2009
- Managed a team of package handlers to achieve efficient loading of packages on contractors' vehicles, all the while making safety a priority in the operation
- Improved scanning compliance and accuracy by implementing effective training strategies, increased accountability, and reward and recognition
- Improved employee retention by focusing on engagement and accountability.
Education
Bachelor of Arts - Communication
East Carolina University
06.2006
Skills
- Organizational Skills
- Process Driven
- Relationship Building
- Adaptable to Change
- Attention to Detail
- Oral & Written Presentation Skills
- Analytical
- Conflict Resolution
Accomplishments
- FedEx Five Star Award FY20
- Culture Values Award FY23
- FY17 P&D Manager of the Year, Piedmont District
- Multiple Bravo Zulu recipient
- All American Award for Caro-Sub Region
Timeline
Interim Senior Manager
FedEx Home Delivery - QWIL/3284
10.2016 - 01.2017
P&D Manager
FedEx Ground - ZECA/278
03.2013 - Current
P&D Service Manager
FedEx Ground - ZECA/278
04.2010 - 03.2013
Service Manager-Outbound
FedEx Ground - ZECA/278
04.2009 - 04.2010
Service Manager-Inbound
FedEx Ground - NORF/235
10.2006 - 04.2009
Bachelor of Arts - Communication
East Carolina University
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