Luis Cuevas

• Mentored team members, fostering a positive work environment that emphasized continuous learning and growth opportunities.
• Oversee that end of agreement process to ensure timely approvals are completed and new agreement is stands up on time.
• Conduct monthly meetings with ISPs to review their service results and collaborate on improving opportunities.

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• Managed customer expectations effectively by reviewing monthly results with ISPs and identifying their opportunities to improve
• Coordinated trailer pickup with Sales and CPC
• Fielded customer questions and complaints and rectified issues.
• Oversee CSA transactions
• Improved team productivity with regular performance evaluations, feedback sessions, and targeted training initiatives.

• Mentored team members, fostering a positive work environment that emphasized continuous learning and growth opportunities.
• Collaborated with sales teams to identify new business opportunities\
• Improved team productivity with regular performance evaluations, feedback sessions, and targeted training initiatives.
• Developed strong professional relationships with ISPs and Sales to handle peak volume
• Led PEAK planning for the station
• Fielded customer questions and complaints and rectified issues.
• Oversaw EOA process and CSA Transactions
• Engaged customers to discuss business needs and peak needs.

• Followed all company policies and procedures to deliver quality work.
• Collaborated with cross-functional teams to achieve project goals reducing unproductive stops and low volume trailers
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Conducted quarterly business reviews with station management and ISPs
• Streamlined new pickup request process reducing completion times significantly.
• Champion BCSA for CPC
• Led cross-functional team to launch new FCC application to help streamline pickup transfers
• Evaluated customer needs and feedback to drive better pickups and service improvements.