Andrew Smouse

· Evaluates, prioritizes, troubleshoots, routs and answer support request

· Follows up to make sure outstanding problems are being resolved

· Schedules time with end user to update software.

· Add printer to the print server

· Provide troubleshoot feedback in TSA 1 and 2 ticket to keep the ticket form get stale

· Represent IT in project meetings

· Create KB for troubleshoot/fix of common problems. And software installs

• Create user (tellers) in symitar
• Create console in symop for new workstation break/fix or new hire
• Setup tcr/coin dispensers in CFM
• Create user in Q2
• Card wizard Setup new printer. And workstations to branches

· Support hardware platforms and systems installed throughout the company

· Provide customers with IT support; meet goals, training

· Work with other support group to solve and fix problems

· Accountability for receiving, staging, and tracking it equipment and tools for retail stores

· Conduct pilots to test out new equipment before global rollout

· Configuration and installation of desktop peripherals and network technologies