Andrew Spencer
Experienced Claim Professional
Indianapolis,IN
Summary
Detail-oriented insurance professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Commercial Property LOB Analyst
Selective Insurance Company
10.2024 - Current
- Supports profitability initiatives for the LOB.
- Provides analysis for rate reviews and oversight of ISO & AAIS circulars.
- Delivers educational materials and training for underwriting guidelines for agents, underwriters, and claim associates.
Property Claims Field Supervisor
Selective Insurance Company
01.2021 - 10.2024
- Coached and mentored a team of field property claim adjusters responsible for investigating first-party commercial and homeowner losses, including both catastrophe and non-catastrophe losses.
- Completed daily file reviews of open claims to ensure adequate reserves, coverage, and files progressing toward disposition.
- Created and maintained the property department's after-hours contact roster of adjusters for escalated claims.
Claims Management Specialist Supervisor
Selective Insurance Company
04.2019 - 01.2021
- Coached and mentored a team of multi-line adjusters handling property, general liability, auto physical damage, and auto bodily injury claims for both commercial and personal lines.
- Completed daily file reviews of open claims to ensure reserves are adequate, coverage is analyzed, and files are progressing toward disposition.
Claims Management Specialist
Selective Insurance Company
10.2017 - 04.2019
- Multi-line adjuster responsible for managing an inventory of claims, which consisted of commercial & personal lines property, auto, and general liability losses.
- Analyzed, evaluated, & negotiated bodily injury claims.
- In addition to claim handling, I oversaw a territory of 50+ independent agencies, fostering relationships.
Field Catastrophe Claims Representative
State Farm Insurance Company
03.2013 - 10.2017
- Worked independently, in sometimes remote locations, to complete inspections for storm damage.
- Large loss claim handling with various policies, including residential, commercial, renters, condominium buildings, and farm/ranch properties.
- Field trained new to role claims personnel by conducting ride-alongs to foster development.
Complex Auto Claims Representative
State Farm Insurance Company
01.2012 - 03.2013
- Reviewed medical records and litigation documents.
- Determined liability and conducted recorded statements.
- Negotiated settlements.
Private Investigator
Research Consultants Group, Inc.
08.2006 - 01.2012
- Conducted covert video surveillance in the detection of insurance fraud claims.
- Compiled video evidence and formulated a written report for the client.
- Testified in court to the validity of surveillance and investigation.
Indiana State Police Trooper
State of Indiana
05.2004 - 06.2005
- Knowledgeable in aspects of criminal and traffic laws.
- Cited and arrested violators and mediated disputes.
- Analyzed situations and developed a plan of action.
Education
Master of Science - Criminal Justice
University of Cincinnati
Cincinnati, OHBachelor of Arts - Criminal Justice
Indiana University
Bloomington, INSkills
Excel proficiency
Accomplishments
- Chartered Property Casualty Underwriter (CPCU)
- Associate in Claims (AIC)
- Associate in Personal Insurance (API)
- Previous Xactimate Level 3 Certified
Timeline
Commercial Property LOB Analyst
Selective Insurance Company
10.2024 - Current
Property Claims Field Supervisor
Selective Insurance Company
01.2021 - 10.2024
Claims Management Specialist Supervisor
Selective Insurance Company
04.2019 - 01.2021
Claims Management Specialist
Selective Insurance Company
10.2017 - 04.2019
Field Catastrophe Claims Representative
State Farm Insurance Company
03.2013 - 10.2017
Complex Auto Claims Representative
State Farm Insurance Company
01.2012 - 03.2013
Private Investigator
Research Consultants Group, Inc.
08.2006 - 01.2012
Indiana State Police Trooper
State of Indiana
05.2004 - 06.2005
Bachelor of Arts - Criminal Justice
Indiana University
Master of Science - Criminal Justice
University of Cincinnati
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