Andrew Stiehl
Madison,WI
Summary
Accomplished Customer Shift Lead/Sales Associate at Best Buy, adept in employee training and customer service excellence. Leveraged decision-making capabilities and Microsoft Office proficiency to enhance operational efficiency and foster teamwork. Achieved significant customer satisfaction and operational workflow improvements, demonstrating a strong blend of problem-solving skills and time management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Shift Lead/Sales Associate
Best Buy
11.2022 - 01.2024
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Crew Member
Culver Franchising System
07.2021 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
BBA - Business Finance
University of Wisconsin - Eau Claire
Eau Claire, WI05.2027
High School Diploma -
Middleton High School
Middleton, WI06.2023
Skills
- Decision-making capabilities
- Customer Service
- Employee Training
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Accomplishments
Eagle Scout:
- Created detailed plans, obtained project approval from multiple committees, and led a group of 15+ volunteers over 3 months in the construction of wildlife perches and homes for the Dane County Humane Society.
- Consistently led and managed activities. Demonstrated strong communication skills, tenacity, and resourcefulness by restructuring troop processes to operate more efficiently.
Certification
- Microsoft Office Specialist: Word Associate (Office 2019)
- Microsoft Office Specialist: Excel Associate (Office 2019)
Timeline
Customer Shift Lead/Sales Associate
Best Buy
11.2022 - 01.2024
Crew Member
Culver Franchising System
07.2021 - 11.2022
BBA - Business Finance
University of Wisconsin - Eau Claire
High School Diploma -
Middleton High School