Gabriela Mena
Goleta,CA
Summary
Dynamic Customer Service Shift Lead with a proven track record at Baked Bear, excelling in staff supervision and decision-making. Skilled in elevating customer service and employee performance, ensuring compliance with health standards. Demonstrates exceptional leadership in training teams and boosting productivity, with a keen focus on safety and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Shift Lead
Baked Bear
04.2023 - Current
- Completed store opening and closing procedures, and balanced tills.
- Trained new employees, and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring that safety standards were met consistently.
- Oversaw cash-handling procedures, ensuring accuracy and proper documentation at all times.
- Monitored employee performance and provided feedback on areas for improvement.
- Ensured compliance with health and safety regulations to provide a safe workplace.
Education
Associate of Arts - Sociology
Santa Barbara City College
Santa Barbara, CA05-2026
High School Diploma -
La Costa Canyon High School
Encinitas, CA05.2024
Skills
- Decision-making capabilities
- Customer service focus
- Employee training
- Production leadership
- Team motivation
- Staff supervision
- Productivity monitoring
- Fluent in Spanish and English
Accomplishments
Played high school water polo for 3 years
JV Team Captain Junior year
JV MVP Junior year
Competed on high school swim team for 3 years
Awarded Most Improved Junior year
Certification
After completing 11 years of Dual Language Immersion schooling in Spanish in grades kindergarten through eleventh grade, I scored a 4 the Advanced Placement test in Spanish and I earned the Seal of Biliteracy on my high school diploma.
Languages
Spanish
Native/ Bilingual
Affiliations
- Volunteered to help my community with beach clean ups through San Diego Coastkeeper
- Volunteered as an aid for Junior Lifeguards, teaching children how to be responsible on the beach and in the ocean
References
References available upon request.
Timeline
Customer Service Shift Lead
Baked Bear
04.2023 - Current
Associate of Arts - Sociology
Santa Barbara City College
High School Diploma -
La Costa Canyon High School
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