Andrew Storms
Fremont,NE
Summary
Experienced and self-assured computer technician with a strong background in providing exceptional support in help desk environments. Skilled in effectively assisting employees and customers in resolving technical issues, ensuring satisfaction and smooth operation. Proficient in troubleshooting software and hardware problems, with a proven ability to quickly identify and implement solutions. Adept at maintaining a calm demeanor under pressure, delivering excellent customer service, and contributing to the overall efficiency of the team.
Overview
3
3
years of professional experience
Work History
District Technician
Educational Service Unit 2
02.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Programmed school machines and controllers.
- Installed and configured operating systems and applications.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Technician
City of Fremont
02.2023 - 12.2023
- Assist end-users with application and equipment support at various city locations
- Manage end-user On-boarding and Off-boarding
- Implement new technologies for ticketing and support of city employees.
Network and Systems Support Specialist
CLAAS of America
06.2022 - 02.2023
- Deploy managed devices and maintain the quality of equipment being used
- Assist in managing database servers and data environments related to SQL and Oracle
- Manage different security roles for email, network, and other daily functions.
Help Desk Analyst
MD West ONE
09.2021 - 06.2022
- Manage service desk tickets for end-user clinical staff
- Implement and train staff in new equipment and services introduced by the organization
- Assist in managing company equipment, including: computers, phones, and network setups.
Education
Bachelor of Science - Business Intelligence and Technologies
Midland University
Fremont, NESkills
- Dependable, trustworthy individual who strives to lead by example
- Confident communicator with capacity to express ideas and concerns to facilitate understanding
- Relates well to others: builds strong and trusting relationships
- Empathetic towards others and perceptive with problems
- Respects opinions of diverse individuals and works to develop an inclusive environment
Accomplishments
- Midland University President’s List
- Midland University Luther Honors Program
- Choral Scholarship
Involvementandcommunityservice
- Beta Sigma Psi Fraternity-Alpha Alpha Chapter
- FurEver Home volunteer and foster
- Kids Against Hunger Volunteer
- Low Income Ministry Volunteer
Timeline
District Technician
Educational Service Unit 2
02.2024 - Current
IT Technician
City of Fremont
02.2023 - 12.2023
Network and Systems Support Specialist
CLAAS of America
06.2022 - 02.2023
Help Desk Analyst
MD West ONE
09.2021 - 06.2022
Bachelor of Science - Business Intelligence and Technologies
Midland University
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