Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Stoute

Morristown

Summary

Reliable Shift Supervisor with 3 years in Food & Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Very receptive to feedback and moves quickly to close any gaps while motivating and building capabilities in the team.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
12.2022 - Current
  • Resolved customer complaints promptly, fostering a positive store environment and loyalty.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Shift Leader

Dunkin Donuts
02.2021 - 12.2022
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Streamlined communication between team members, which helped in resolving issues more quickly.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Set and oversaw weekly and special event menu plans.

Front Desk opener receptionist

LA Fitness
03.2022 - 09.2022
  • Managed front desk operations, ensuring smooth check-in processes for members and guests.
  • Assisted with onboarding new members, providing guidance on facility usage and services offered.
  • Enhanced customer experience by promptly and efficiently opening accounts with accurate documentation.

Cashier

ShopRite of Chatham
12.2019 - 02.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced registers at shift end.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Camp Counselor

Morristown Neighborhood House
06.2018 - 08.2019
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Camp Counselor

Harding Day Camp, Harding Township School
06.2017 - 08.2017
  • Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
  • Enhanced camp's online presence by creating engaging content showcasing camp life and activities.

Education

High School Diploma -

Morristown High School
Morristown, New Jersey

No Degree - Business

Arizona State University
Arizona City, AZ
06-2027

Skills

  • Creative
  • Receptive to Feedback
  • Patient
  • People Motivated
  • Tenured
  • Customer service management
  • Operations management
  • Inventory control
  • Continuous improvement
  • Team leadership
  • Problem-solving
  • Staff supervision

Timeline

Shift Supervisor

Starbucks
12.2022 - Current

Front Desk opener receptionist

LA Fitness
03.2022 - 09.2022

Shift Leader

Dunkin Donuts
02.2021 - 12.2022

Cashier

ShopRite of Chatham
12.2019 - 02.2021

Camp Counselor

Morristown Neighborhood House
06.2018 - 08.2019

Camp Counselor

Harding Day Camp, Harding Township School
06.2017 - 08.2017

High School Diploma -

Morristown High School

No Degree - Business

Arizona State University