Overview
Work History
Education
Skills
Awards
Timeline
Generic

Annalisa M CALDERA

West Milford,NJ

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Starbucks
11.2022 - Current
  • Educate customers on store promotions and coffee culture
  • Keeping fast and efficient drive-thru times throughout the day, making customer connections a priority, upselling new and old Starbucks products
  • Craft all drink choices on the Starbucks menu, able to adhere to modifications to meet customers' needs
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Completed store opening and closing procedures and balanced tills.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.

Volunteer

West Milford Animal Shelter
08.2024 - Current
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
  • Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
  • Participated in fundraising events aimed at generating support for the ongoing operations of the animal shelter facility.

Shift Supervisor

TJ'S Pizzaria
  • Set register cash balance at the beginning of the shift, count and collect all cash, and credit card slips at the end of the work shift
  • Trained and supervised new staff members, quickly bringing them up to speed with company policies and procedures
  • Analyzed and troubleshot customer complaints and feedback, resulting in improved customer service
  • Answer telephones professionally and pleasantly, assist customers, take orders, and provide excellent customer service
  • Managed small business in the absence of the manager along with other head servers, resulting in minimal disruption to service.

Education

Associate of Business Administration -

Arizona State University

High School Diploma -

Wallkill Valley Regional High School
06.2021

Skills

  • Ability to Work Under Pressure
  • Leadership
  • Team Player
  • Interpersonal
  • Creative
  • Staff Motivation

Awards

  • 2019- Partnership with Business 2nd place in New Jersey
  • 2020- Partnership with Business 2nd place in New Jersey
  • 2021- Partnership with Business 1st place in New Jersey
  • District Barista Champion 2024
  • Starbucks District Craft Award 2024

Timeline

Volunteer

West Milford Animal Shelter
08.2024 - Current

Shift Supervisor

Starbucks
11.2022 - Current

Shift Supervisor

TJ'S Pizzaria

Associate of Business Administration -

Arizona State University

High School Diploma -

Wallkill Valley Regional High School
Annalisa M CALDERA