Annalisa M CALDERA
West Milford,NJ
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
Midland Park, NJ
11.2022 - Current
- Educate customers on store promotions and coffee culture
- Keeping fast and efficient drive-thru times throughout the day, making customer connections a priority, upselling new and old Starbucks products
- Craft all drink choices on the Starbucks menu, able to adhere to modifications to meet customers' needs
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Completed store opening and closing procedures and balanced tills.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
Volunteer
West Milford Animal Shelter
West Milford, NJ
08.2024 - Current
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
- Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
- Participated in fundraising events aimed at generating support for the ongoing operations of the animal shelter facility.
Shift Supervisor
TJ'S Pizzaria
- Set register cash balance at the beginning of the shift, count and collect all cash, and credit card slips at the end of the work shift
- Trained and supervised new staff members, quickly bringing them up to speed with company policies and procedures
- Analyzed and troubleshot customer complaints and feedback, resulting in improved customer service
- Answer telephones professionally and pleasantly, assist customers, take orders, and provide excellent customer service
- Managed small business in the absence of the manager along with other head servers, resulting in minimal disruption to service.
Education
Associate of Business Administration -
Arizona State University
High School Diploma -
Wallkill Valley Regional High School
06.2021
Skills
- Ability to Work Under Pressure
- Leadership
- Team Player
- Interpersonal
- Creative
- Staff Motivation
Awards
- 2019- Partnership with Business 2nd place in New Jersey
- 2020- Partnership with Business 2nd place in New Jersey
- 2021- Partnership with Business 1st place in New Jersey
- District Barista Champion 2024
- Starbucks District Craft Award 2024
Timeline
Volunteer
West Milford Animal Shelter
08.2024 - Current
Shift Supervisor
Starbucks
11.2022 - Current
Shift Supervisor
TJ'S Pizzaria
Associate of Business Administration -
Arizona State University
High School Diploma -
Wallkill Valley Regional High School