Makeda Franzone
Summary
Looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills,excellent time management and problem-solving skills. I am eager to use my knowledge and expertise to contribute to the company's success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am confident that my dedication to teamwork and my ability to adapt to new environments make me a valuable asset to the team.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2021 - 02.2023
- Directly supervised small crew of 4-6 employees in daily work . Addressed customer inquires resolved complaints to assure customer satisfaction. Catalogued and scheduled daily deliveries to anticipate customer sales.
- Completed store opening and closing procedures and balanced tills.
Restaurant Waitress
Live Oak Grill
12.2019 - 02.2021
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Assisting Head Shift
Harbor Freight Tools USA
11.2017 - 01.2019
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Associate of Arts - Liberal Arts And General Studies
Houston Community College
Houston, TXHigh School Diploma -
Parkview Bpatist School
Houston, TX05.2014
Skills
- Consulting
- Administration and Reporting
- Constructive Feedback
- Station Preparation
- Prioritize
- Diligence
- Team Work
- Time Managing
- Creative
- Multitask
- Flexible
- Responsible
Timeline
Shift Supervisor
Starbucks
05.2021 - 02.2023
Restaurant Waitress
Live Oak Grill
12.2019 - 02.2021
Assisting Head Shift
Harbor Freight Tools USA
11.2017 - 01.2019
Associate of Arts - Liberal Arts And General Studies
Houston Community College
High School Diploma -
Parkview Bpatist School