Andrew Stover
Columbus
Summary
Dedicated professional with 15+ years experience in hospitality and customer service . Extensive knowledge of service delivery as well as proven leadership abilities. Committed to maintaining professional relationships to increase profitability and produce results.
Overview
12
12
years of professional experience
Work History
Owner/Operations Manager
The Mug
03.2018 - Current
- Managed day-to-day business operations within a family-owned establishment.
- Enhanced operational efficiency by managing scheduling, payroll, vendor accounts, and by monitoring costs.
- Successfully brought up annual revenue from $750K to 950K within 2 years.
- Handled the renewal of all contracts and licensing.
- Trained and motivated employees to perform daily tasks and responsibilities.
- Interacted with customers to ensure their experiences are top-notch.
Server/Bartender
The Pearl -Cameron Mitchell Restaurants, LLC.
03.2013 - 02.2018
- Cultivated relationships with regular customers.
- Served food and beverages promptly while focusing on customer needs.
- Resolved customer complaints timely and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted above and beyond service to customers, successfully increasing repeat visits, and walk-in business.
- Upheld CMR standards and core values with each step of service.
Owner Services - Account Manager
NetJets
01.2016 - 05.2016
- Served as a liaison between high-profile owners and their accounts
- Followed team guidelines to book flights, arrange ground transportation and order catering.
- Communicated with pilots, ground crew and attendants to ensure the entire experience was seamless.
Education
Bachelor of Science - International Studies
The Ohio State University
Columbus, OH12-2011
Skills
- Operations Management
- Training and performance monitoring
- Account Management
- Business development
- Interpersonal communication
- Conversational in Spanish
- Microsoft Excel and Quicken Books
Timeline
Owner/Operations Manager
The Mug
03.2018 - Current
Owner Services - Account Manager
NetJets
01.2016 - 05.2016
Server/Bartender
The Pearl -Cameron Mitchell Restaurants, LLC.
03.2013 - 02.2018
Bachelor of Science - International Studies
The Ohio State University
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