Markevin Harvey Sr.
Rockford,IL
Summary
Dynamic operations manager with a proven track record at Jolly Boys To Men, excelling in customer relations and project management. Enhanced customer satisfaction through efficient processes and exceptional service, while negotiating contracts that reduced costs. Skilled in budget development and cash flow optimization, fostering strong client relationships for repeat business.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Experienced with operating warehouse machinery and adhering to safety protocols. Utilizes excellent problem-solving skills to ensure smooth production processes. Knowledge of inventory management and quality control procedures.
Professional production specialist prepared for this role. Valued for reliability, adaptability, and teamwork in dynamic environments. Skilled in inventory management, equipment operation, and quality control. Known for strong collaboration and consistent achievement of productivity goals.
Overview
8
8
years of professional experience
Work History
Owner/Operations Manager
Jolly Boys To Men Landscaping
05.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Manufacturing Technician
J&M Plating
05.2017 - 02.2020
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30-75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Education
General Studies
Guilford High School
Rockford, IL06-2005
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business management
- Marketing
- Negotiation
- Budget development
- Quality management systems
- Cash flow optimization
- Profit and loss analysis
- Loading and unloading
- Order picking
- Pallet jack handling
- Stock replenishment
- Warehouse safety
- Shipping and receiving
- Packaging and labeling
- Assembly line work
- Product inspection
- Attention to detail
- Problem-solving
- Punctual and dependable
- Safety training
- Material handling
- Heavy equipment operation
- Forklift operations
- Warehouse logistics
- Quality control
- Equipment operation
- Warehouse organization
- Material loading and unloading
- Receiving and processing shipments
Languages
English
Full Professional
Timeline
Owner/Operations Manager
Jolly Boys To Men Landscaping
05.2021 - Current
Manufacturing Technician
J&M Plating
05.2017 - 02.2020
General Studies
Guilford High School