Andrew Taylor
Jamul,CA
Summary
Talented member services management professional with 3 years in customer service support and team leadership positions. Friendly and outgoing with expertise in enrollment, benefits interpretation, and claims processing.
Overview
4
4
years of professional experience
Work History
Service Support
Dave & Buster's
San Diego
02.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- 25+ Hours.
ASSISTANT MANAGER
Cinemark USA
El Centro, CA
07.2021 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory.
- 40+ Hours.
Youth Leader
YMCA of San Diego County
San Diego, California
12.2023 - 02.2024
- Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
- Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.
- Facilitated workshops on topics such as goal setting, conflict resolution and decision making.
- 15+ Hours.
RETAIL SALES ASSOCIATE
Big 5 Sporting Goods
Calexico, CA
11.2022 - 04.2023
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Greeted customers and engaged in conversation to assess needs
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- 15+ Hours
PACKAGE HANDLER
Five Star Packing LLC.
Holtville, CA
07.2020 - 08.2020
- Demonstrated ability to lift to 75 pounds safely and repeatedly
- Loaded and unloaded packages from trucks, consistently meeting deadlines
- Followed all safety regulations and procedures when handling packages.
- Inspected packages for damages or defects and recorded any issues found.
- 30+ Hours
Education
Associate of Applied Science - Administration of Justice
Imperial Valley College
Imperial, CA06.2023
Bachelor of Arts - Criminal Justice
San Diego State University
San Diego, CASkills
- Advertising Techniques
- Order Supplies
- Manage Budgets
- Customer Relations
- Staff Management
- Sales Activities
- Customer Service
- Merchandising
- Talent Recruitment and Development
- Waste Management
- Retail Space Planning
- Sales and Marketing
- Greet Guests
Address
13993 Whispering Meadows Ln.
References
- Andrea Dartez, Cinemark, USA, General Manager Boss, (405) 537-9376, adartez@cinemark.com
- Yareli Rivera, Imperial Valley College, Education Coordinator Educational Mentor, (760) 355-6509, yareli.rivera@imperial.edu
Timeline
Service Support
Dave & Buster's
02.2024 - Current
Youth Leader
YMCA of San Diego County
12.2023 - 02.2024
RETAIL SALES ASSOCIATE
Big 5 Sporting Goods
11.2022 - 04.2023
ASSISTANT MANAGER
Cinemark USA
07.2021 - Current
PACKAGE HANDLER
Five Star Packing LLC.
07.2020 - 08.2020
Associate of Applied Science - Administration of Justice
Imperial Valley College
Bachelor of Arts - Criminal Justice
San Diego State University