Andrew Tetlow
It Consultant
Las Vegas,NV
Summary
Cybersecurity enthusiast with excellent problem resolution and critical thinking skills. Experienced in effectively building and managing client relationships and dealing with complex solutions. Skilled at absorbing and applying new technologies/concepts in a corporate environment. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. IT professional with 2 years of experience developing and implementing security solutions in fast-paced environments. Skilled in End User Compliance and Compressive customized plans with proven history of delivering exceptional risk management support.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
IT Technician
Hardy Industries
Las Vegas, NV
01.2023 - Current
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems
- Reduced system downtime by proactively monitoring and addressing potential issues proactively.
- Liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement
- Streamlined IT support processes, resulting in increased productivity within the department
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures
IT Director
Yeshiva Day School of Las Vegas
08.2022 - Current
- Deliver Technical support to students and staff
- Maintaining a fleet of 200+ Chromebooks, 50+ windows computers, 300+ IOT Devices, and 20+ IOS devices
- Helping students understand the importance of internet safety
- Lead Admins and Staff to deliver seamless interrogation of technology in the classroom
- Utilize time management to maintain uptime on the LAN, Network, and Firewalls
- Troubleshoot network connectivity issues to restore network connections in classrooms and offices.
- Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization's technology infrastructure.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
Freelanced Marketing Manger
Self Employed Web
01.2021 - 08.2022
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
- Increased revenue through successful marketing campaigns for various clients.
- Strengthened client relationships with consistent communication and timely project updates.
Operations Lead
KOHLʼS
7 2019 - 2 2022
- Provide exemplary customer service in a fast-paced environment
- Adapt to and implement CDC guidelines to uphold safety and quality standards amidst the COVID pandemic
- Lead teams and supported coworkers to finish goals efficiently and on time
- Utilize time management to prepare food, take orders, and complete transactions to meet ticket-time goals
- Troubleshoot network connectivity issues to help restore POS operations and resume credit card processing.
- Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
Education
Cybersecurity Professional Certificate - Cybersecurity
University of Nevada
Las Vegas, NV 01.2022 - 11.2022
High School Diploma -
Somerset College Preparatory Academy
Las Vegas, NV 08.2019 - 05.2021
Skills
Application installations
Desktop Technical Support
Help Desk Operations
Hardware Installation
Patch management
Application security
Data Recovery
Remote Support
Network Security
Wireless Networking
Network Troubleshooting
Disaster Recovery
Skills Certifications
Google Analytics Individual Qualification, Search Ads 360, Campaign Manager 360, Python, Linux, Windows Server, Windows Client, Ubuntu, Debian, Windows Server 2012 R2 (non GUI), Windows Server 2016, VLANs, ACLs, RIP, static routing, subnetting, VTP, 802.1q, interVLAN routing, VPN
Accomplishments
- Documented and resolved password reuse which led to a more productive password management plan.
- Collaborated with team of 32 in the development of brand new state of the arche school.
- Supervised team of 117 staff members.
- Reduced downtime by 43% through effectively implanting a new Help desk service.
- Resolved product issue through consumer testing.
Certification
UNLV Cybersecurity Certification
Timeline
IT Technician
Hardy Industries
01.2023 - Current
UNLV Cybersecurity Certification
08-2022
IT Director
Yeshiva Day School of Las Vegas
08.2022 - Current
Cybersecurity Professional Certificate - Cybersecurity
University of Nevada
01.2022 - 11.2022
Freelanced Marketing Manger
Self Employed Web
01.2021 - 08.2022
High School Diploma -
Somerset College Preparatory Academy
08.2019 - 05.2021
Operations Lead
KOHLʼS
7 2019 - 2 2022
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