Andrew Thompson
Hillsborough,NC
Summary
Clinical educator and Field Training Officer with 7+ years of high-acuity healthcare experience delivering targeted education, competency validation, and operational support to diverse teams. Skilled at building relationships, identifying customer needs, and translating complex information into clear, practical solutions. Brings a wide variety of communication experience, along with strong presentation, problem-solving, and collaboration skills. Seeking to apply a customer-focused approach and proven ability to build trust to drive sales and develop lasting client relationships as a Uniform Sales Representative with Cintas.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Paramedic Field Training Officer
Wake County Government
Raleigh, North Carolina
09.2022 - Current
- Cultivated relationships with hospitals, emergency departments, urgent-care centers, and outpatient providers to ensure continuity of care and enhance patient outcomes.
- Administered protocol-driven advanced clinical care in high-acuity environments, assessing risk, operating complex clinical equipment, and prioritizing treatment in collaboration with multidisciplinary teams.
- Delivered tailored training to personnel with diverse clinical backgrounds and experience levels.
- Supported a high-volume emergency system that received over 150,000 requests for service per year.
Adjunct Instructor
Durham Tech Community College
Hillsborough, North Carolina
10.2021 - 12.2022
- Developed and delivered evidence-based training presentations and programs, improving provider education and reinforcing clinical best practices.
- Directed ongoing professional development as Lead Instructor in the Chapel Hill Fire Department’s Continuing Education Program.
- Supported paramedic education for the U.S. Air Force Pararescue program, preparing personnel for high-acuity operational medical environments.
Adjunct Instructor
Alamance Community College
Graham, North Carolina
02.2022 - 08.2022
- Instructed on Pediatric Advanced Life Support (PALS), Advanced Cardiovascular Life Support (ACLS), and Prehospital Trauma Life Support (PHTLS) to enhance the skills of physicians, nurses, paramedics, EMTs, and other healthcare personnel.
- Utilized high-fidelity simulation manikins and audiovisual technology to create realistic clinical training experiences for healthcare personnel.
Paramedic Field Training Officer
Person County
Roxboro, North Carolina
01.2019 - 08.2022
- Developed and delivered training presentations and educational programs to improve provider knowledge and clinical competency, directly impacting patient-care outcomes.
- Developed and authored standardized performance-evaluation guidelines and assisted in the launch of a structured training academy to onboard and prepare new recruits.
- Leveraged health informatics and performance data to identify targeted training needs and support quality-improvement initiatives.
- Collaborated with government and partner-agency leaders through cross-functional committees to strengthen patient outcomes, clinical training, operational protocols, and organizational policies.
Apprentice Technician
Discount Tire
Burlington, NC
06.2017 - 12.2018
- Promoted and introduced new products to customers under the mentorship of senior sales personnel, building product knowledge and confidence in a customer-facing sales environment.
- Delivered face-to-face and phone-based customer service, product education, and sales support to identify customer needs and recommend appropriate solutions.
- Contributed to achieving a significant store sales milestone through customer engagement, product education, and solution-focused sales support.
Education
Bachelor of Science - Emergency And Disaster Management
Western Carolina University
Cullowhee, NC12-2026
Associate of Applied Science - Emergency Medical Science
Guilford Technical Community College
Jamestown, NC01.2023
Skills
- Clinician Education
- Clinical equipment management
- Healthcare communication
- Team collaboration
- Workflow coaching
- Rapid clinical and technical problem-solving
Certification
- National Registery Paramedic, M5107694
- North Carolina Paramedic, P506380
Timeline
Paramedic Field Training Officer
Wake County Government
09.2022 - Current
Adjunct Instructor
Alamance Community College
02.2022 - 08.2022
Adjunct Instructor
Durham Tech Community College
10.2021 - 12.2022
Paramedic Field Training Officer
Person County
01.2019 - 08.2022
Apprentice Technician
Discount Tire
06.2017 - 12.2018
Bachelor of Science - Emergency And Disaster Management
Western Carolina University
Associate of Applied Science - Emergency Medical Science
Guilford Technical Community College