Andrew Todd
Pittsboro,NC
Summary
- Cash handling
- Customer complaint resolution
- Team leadership
- Effective communication
- Customer service
- Customer retention
- Organizational skills
- Customer relations
- Improve performance
- Performance evaluation
- Inventory management
- Problem solving
- Conflict resolution
- Employee relations
- Promotions implementation
- Operations oversight
Overview
7
7
years of professional experience
Work History
Assistant General Manager
McDonald’s
12.2018 - Current
• Managed daily cash handling and balanced registers with consistent accuracy in a high-volume environment
• Monitored daily and weekly performance metrics, adjusting staffing and operations to consistently meet sales and service goals
- Managed daily operations to ensure smooth restaurant functionality.
- Monitored food safety practices to comply with health regulations and standards.
- Evaluated employee performance and provided constructive feedback for improvement.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Identified customer needs and delivered relevant product solutions and promotions.
Education
High School Diploma -
Northwood High School
Pittsboro, NCSkills
- Cash handling
- Customer complaint resolution
- Team leadership
- Effective communication
- Customer service
- Customer retention
- Organizational skills
- Customer relations
- Improve performance
- Performance evaluation
- Inventory management
- Problem solving
- Conflict resolution
- Employee relations
- Promotions implementation
- Operations oversight
Accomplishments
Promoted to Assistant General Manager based on strong performance, reliability, and leadership
- Maintained a high level of accuracy in cash handling, register balancing, and daily deposits
- Oversaw financial operations in a high-volume environment while ensuring accountability and loss prevention
- Consistently met or exceeded sales and performance targets through effective monitoring and team coordination
- Built strong customer relationships by resolving issues professionally and delivering dependable service
- Trained and coached team members on cash handling procedures, customer service, and operational standards
Timeline
Assistant General Manager
McDonald’s
12.2018 - Current
High School Diploma -
Northwood High School