ANDREW TRAN
Houston
Summary
Attentive Customer Service Agent with experience offering ideal customer experiences through helpful support and issue resolution. Well-versed in delivering phone, email and chat support. Friendly and knowledgeable; skilled at helping passengers navigate airport and airline systems. Maintain efficient flow by assisting with baggage, boarding and disembarking. Satisfy customers with smooth service for all ticketing and travel needs.
Overview
4
4
years of professional experience
Work History
CSA Supervisor - Turkish Airlines
Hallmark Aviation Services
- Promoted products to existing customers, increasing sales.
- Answered questions and advised on options, enabling customers to best utilize purchased products.
- Monitored numerous employee activities and assigned tasks to cover demand.
- Tracked employee performance to determine areas of strength and improvement.
- Delivered high quality training for new team members.
- Improved and implemented processes to reduce bottlenecks, and streamline workflows.
Customer Service Agent / CSA Lead
Hallmark Aviation Services
09.2021 - Current
- Addressed and resolved customer concerns and complaints.
- Answered general inquiries regarding company pricing and policies.
- Built trusting relationship with customers to better understand needs.
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
- Processed ticketing transactions efficiently, ensuring accurate information delivery.
- Assisted customers with inquiries and resolved issues to enhance service satisfaction.
Education
High School Diploma -
Lone Star College
Houston, TexasDiploma - undefined
Summer Creek High School
Houston, Texas05.2020
Skills
- Customer Relations
- Documentation and Reporting
- Account Management
- Customer Service
- Data Entry
- Cash handling
- 127 wpm typing speed
- Product knowledge
LANGUAGE
English - Native
Vietnamese - Advanced
Timeline
Customer Service Agent / CSA Lead
Hallmark Aviation Services
09.2021 - Current
CSA Supervisor - Turkish Airlines
Hallmark Aviation Services
Diploma - undefined
Summer Creek High School
High School Diploma -
Lone Star College
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