Andrew Trevarthen
Fort Myers,FL
Summary
Experienced Vendor Recruiter with 7+ years of Cintas experience in multiple positions within the National Account footprint. Strong multitasking, organization and prioritization skills. Highly motivated to create the best possible outcome in every situation. Enthusiastic and skilled leader who works to get the most out of himself and others.
Overview
18
18
years of professional experience
Work History
Vendor Recruiter
Cintas Fire National Accounts
07.2023 - Current
- Developing and maintaining positive relationships with affiliates
- Negotiated pricing to ensure maximum profitability
- Administration of documentation, licensing, and pricing
- Resolving vendor issues and escalations
- 45 new vendors contracted and added to our network.
- 12 un-contracted vendors converted.
Customer Account Specialist
Cintas Fire National Accounts
04.2017 - 07.2023
- Responsible for providing quality and efficient service to customers through daily management of accounts
- Meeting deadlines per customer requests and performing on demand emergency requests
- Making outbound calls to prospective affiliates and customers
- Answering incoming calls and emails
- Providing statistical performance feedback to management to ensure quality control standards are met
Licensed Insurance Agent
Progressive Insurance
08.2014 - 11.2016
- Selling Auto, Motorcycle, RV, and Boat insurance in the 25 States that I am licensed to sell insurance in, over the phone
- Taking 35-50 sales related calls daily
- Meeting and exceeding all sales goals set by the department
- Providing every customer with an excellent experience and making sure that all their insurance needs are met
- Educating on insurance to ensure that every customer has an understanding of what they are buying and what the insurance will do for them in different circumstances
- Ensure that I am following all State Mandated Laws for each individual state whenever quoting or selling any insurance policy
Outbound Sales Supervisor
Time Warner Cable
06.2013 - 07.2014
- Manage sales team to ensure that all monthly unit goals are met
- Develop and maintain a coaching program to make sure each agent is performing at their maximum ability
- This includes one on one coaching sessions, monitoring, and side by side coaching
- Create and manage incentives to motivate my sales team and also the entire sales floor
- I was responsible for all team members’ attendance, performance and disciplinary action
- Handle any and all floor escalations
- Make sure that every customer has a positive experience with Time Warner Cable
- Host team meetings to roll out new information and go over sales techniques
Outbound Sales Lead
Time Warner Cable
04.2011 - 06.2013
- Assisting supervisors with call quality monitoring and side by side agent observation of outbound representatives
- Providing leadership and supervision to agents in the call center
- Managing the Aspect Dialer to ensure agents were in the correct calling project
- Teaching new hire classes policies, procedures, and order entry
- Providing management with feedback regarding agent performance and needs
- Regularly creating Excel and Word documents that help the representatives obtain critical information as efficiently as possible
- Effectively handle escalated calls and managed unhappy customers that demand to speak to a member of leadership
- Motivating our sales team by keeping them energized through positive reinforcement and recognition
- Overseeing the sales team and taking on any supervisor responsibilities while a supervisor is away
- Ensuring that outbound representatives were in the correct AUX codes for work, break, and lunch tracking purposes by using Real Time Stats
Customer Service/Sales Representative
Time Warner Cable
03.2007 - 04.2011
- Making compelling sales presentations over the phone and overcame customer objections
- Helped the customer understand the benefits and value of each product
- Meeting all sales quotas and performance requirements based on department expectations
- I was able to meet all requirements based on performance by achieving a 40% close rate, an Idle of 15% or less, a talk time of 5-7 minutes, and an order entry time of 6-10 minutes
- When I left this department, I had an overall accuracy rate of 99%, O% idle, a 5-minute talk time, and an order entry time of 7 minutes
- I received multiple awards for having the fastest order entry time and the lowest idle percentage in the department
- Answering any billing questions and installation procedures and processes payments
- Solving customer problems within company service policies and guidelines
- Effectively managed upset customers to avoid further escalation
Education
Business Administration -
Milwaukee Area Technical College
01.2005
University of Wisconsin Parkside
01.2004
Skills
- Contract negotiations
- Logistics coordination
- Customer needs assessment
- Negotiation expertise
- Relationship management
- Business planning
- Pricing strategy
Timeline
Vendor Recruiter
Cintas Fire National Accounts
07.2023 - Current
Customer Account Specialist
Cintas Fire National Accounts
04.2017 - 07.2023
Licensed Insurance Agent
Progressive Insurance
08.2014 - 11.2016
Outbound Sales Supervisor
Time Warner Cable
06.2013 - 07.2014
Outbound Sales Lead
Time Warner Cable
04.2011 - 06.2013
Customer Service/Sales Representative
Time Warner Cable
03.2007 - 04.2011
Business Administration -
Milwaukee Area Technical College
University of Wisconsin Parkside
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