Andrew Tucker
Millbrook
Summary
Proven leader in management, adept at driving significant improvements in product quality and customer satisfaction at Coca Cola Bottling Company United. Skilled in Six Sigma methodologies as well as Lean Manufacturing and team development. Successfully reduced customer complaints through strategic process enhancements and rigorous quality training. Achieved notable production efficiency by fostering a culture of continuous improvement and effective scheduling. Competent Manufacturing/Field Supervisor with 11 years of experience maintaining peak results. Talented at investigating and adjusting processes by implementing new and proven systems to help improve productivity while maintaining quality products and a safe work environment. Skilled at managing personnel and promptly addressing issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Supervisor
Coca Cola Bottling Company United
2022.06 - Current
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Directed and supervised 27 employees involved in product inspection and quality control, water treatment, sanitation and the blending department.
- In charge of ordering and keeping track of inventory in the quality lab.
- Manage and create the employee schedules based on the production schedule for the week.
- Manage the concentrate inventory and send daily reports to our inventory department.
- Schedule vendors to come to the plant to assist with any technical issues or annual calibrations.
- Monitor our Microbiology program and address any issues found in our procedures.
- Review the data entries made daily by the lab technicians, blending technicians and sanitation techs to ensure that it has been completed accurately.
- Keep records up to date and implement new procedures to stay in compliance with current FDA, FSSC22000 and ISO regulations.
- Work as a member of the food safety and audit team.
Field Supervisor
Landscape Workshop
2021.07 - 2022.06
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for team members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Supervisor
Flowers Bakery of Montgomery
2013.07 - 2021.07
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed a team of 48 production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Evaluated existing production processes and identified areas for improvement.
- Created employee schedules for all shifts based upon the production schedule.
- Assisted in the rebuild of the English Muffin line and implemented the foundational processes needed to be successful.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
Education
High School Diploma -
Holtville High School
Deatsville, AL05.2011
Skills
- Quality Training
- Dedication to product quality
- Quality Management Systems
- Systems Analysis
- Auditing Techniques
- Logistics
- Scheduling
- Procedure Development
- Strong Work Ethic
- Preventive Actions
- ISO Standards
- Process Improvement
Accomplishments
I successfully assisted in rebuilding the English Muffin line at Flowers Bakery and helped it go from the least productive line in the Bakery to a driving factor in profits for the Montgomery facility.
I helped create new processes at Coca Cola in Montgomery that have made employees more efficient in performing their job tasks. I have also taken a lot of work that was done on paper and helped it make strides to become more technology based so that record keeping is much more manageable.
I ran my own lawn business for 10 years and became very successful due to my ability to work with customers and stay true to my promises.
Certification
Dale Carnegie Skills for Success - Completed top of the Class in October - 2018
AIB Certification for Baking - July - 2018
Additional Information
I strive to do the best that I can in any work environment. I am a faithful member of the team who will lead and strive to exceed expectations. I constantly work to find system improvements to help become for efficient in any aspect of a particular process. I work well with teams as well as customers to ensure that I represent the company in the expectations required.
Timeline
Quality Supervisor
Coca Cola Bottling Company United
2022.06 - Current
Field Supervisor
Landscape Workshop
2021.07 - 2022.06
Supervisor
Flowers Bakery of Montgomery
2013.07 - 2021.07
High School Diploma -
Holtville High School
Dale Carnegie Skills for Success - Completed top of the Class in October - 2018
AIB Certification for Baking - July - 2018
Similar Profiles
Jourdan ClarkeJourdan Clarke
Warehouse Lead at Coca Cola Bottling Company UnitedWarehouse Lead at Coca Cola Bottling Company United
Antonio DunnAntonio Dunn
Order Selector at Coca-Cola Bottling Company UNITED, Inc.Order Selector at Coca-Cola Bottling Company UNITED, Inc.
Michael ToivonenMichael Toivonen
Retail Sales Supervisor at Coca Cola Bottling Company UnitedRetail Sales Supervisor at Coca Cola Bottling Company United