Andrew Turner
Los Angeles
Summary
Customer marketing leader with deep experience in B2B technology, specializing in customer advocacy, engagement, and storytelling. Known for building and scaling programs that elevate customer voices—driving meaningful growth in case studies, reviews, and executive-level engagement. Brings a strategic, customer-first mindset to marketing initiatives that strengthen trust, credibility, and adoption in secure digital identity ecosystems.
Overview
7
7
years of professional experience
Work History
Customer Marketing Manager
Entrust
07.2024 - Current
- Entrust is a leader in identity-centric security, offering scalable, AI-enabled solutions.
- Following Entrust’s acquisition of Onfido in May 2024, my customer marketing role expanded to support all Entrust customers across its product portfolio.
- Lead co-marketing initiatives—including case studies, webinars, reviews, and Customer Advisory Boards—to amplify customer success and advocacy.
- Launched the Customer Engagement Program in January 2025 to infuse customer evidence into every campaign, marketing asset, and event.
- Ensure the customer voice is at the heart of our marketing.
Senior Customer Marketing Manager
Onfido
03.2024 - 08.2024
- Promoted to a Senior Marketing Manager role after exceeding my KPI’s and being recognized internally with a ‘Marketer of the Year’ award.
Global Customer Marketing Manager
Onfido
05.2022 - 03.2024
- Onfido is setting the identity standard for the internet, using AI-powered technology to verify government-issued IDs and match them against facial biometrics.
- Grew Onfido’s G2 presence from just 2 reviews to over 100.
- More than doubled the number of published case studies.
- Revived the Customer Advisory Board program, hosting three annual events in Milan, London, and Paris. The CAB grew to 20 members and has influenced $4M+ in ACV.
- Managed mass communications via Pardot, achieving a 44% open rate, 10% click-to-open rate, and
Customer Marketing Manager
Qualia
12.2021 - 05.2022
- Driving customer advocacy through References, Reviews, and Referrals at Qualia.
- Developing written and video case studies showcasing customer success, along with a private reference database to support the sales team.
- Encouraging champion customers to share their experiences on platforms like G2, Capterra, and Gartner Peer Insights.
- Building and managing an incentivized referral program, rewarding customers for introducing new prospects.
Customer Marketing Specialist
PagerDuty
San Francisco, CA
05.2020 - 12.2021
- Supporting customer advocacy through case studies, events, and strategic initiatives.
- Lead the creation of written and video customer case studies showcased on our website.
- Manage customer participation in speaking events, analyst relations, and public relations efforts.
- Implemented ReferenceEdge to streamline and scale customer reference management across the company.
Customer Marketing Intern
PagerDuty
San Francisco, CA
05.2019 - 05.2020
- PagerDuty is a cloud computing company providing a SaaS incident response solution.
- Supported customer retention initiatives.
- Supported sales enablement efforts through marketing campaigns.
- Assisted in organizing PagerDuty Summit '19, the company's annual digital operations conference.
Education
Bachelor of Science - Public Relations, Advertising, and Applied Communication
The University of Alabama
12.2020
Skills
- Customer Advocacy Program Strategy & Execution
- Customer Advisory Board (CAB) Leadership
- Case Study & Customer Storytelling
- Co-Marketing & Partner Campaign Development
- Executive Customer Engagement
- Sales Enablement with Customer Proof
- Cross-Functional GTM Collaboration (Sales, Product, PR)
PUBLICATIONS
Entrust Company Onfido Awarded 13 Leader Badges in G2’s Summer 2024 Market Reports
- Https://onfido.com/press-release/g2-summer-report-2024/
Lemonway improves KYC process and expands reach with Onfido
- Https://onfido.com/customer/lemonway/
Sqills Books PagerDuty to Modernize Digital Operations Management
- Https://www.pagerduty.com/customer/sqills/
KEY ACHIEVEMENTS
G2 Reviews Growth
- Increased G2 reviews from 2 to 100 within a year.
Customer Board Influence
- Facilitated Customer Advisory Board, influencing over $4M in ACV.
Customer Marketing Incentive Program Launch
- Launched Customer Engagement Program accelerating and scaling co-marketing efforts.
Email Open Rate Success
- Achieved 44% open rate on communications, surpassing industry benchmarks.
Timeline
Customer Marketing Manager
Entrust
07.2024 - Current
Senior Customer Marketing Manager
Onfido
03.2024 - 08.2024
Global Customer Marketing Manager
Onfido
05.2022 - 03.2024
Customer Marketing Manager
Qualia
12.2021 - 05.2022
Customer Marketing Specialist
PagerDuty
05.2020 - 12.2021
Customer Marketing Intern
PagerDuty
05.2019 - 05.2020
Bachelor of Science - Public Relations, Advertising, and Applied Communication
The University of Alabama