Andrew Urquilla
1457 Waterford Dr,TX
Summary
Dynamic professional with a proven track record at Best Buy, excelling in client engagement and problem-solving. Skilled in training and mentoring, I enhanced team performance and streamlined operations. My analytical thinking and strategic planning abilities contributed to significant improvements in customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Advisor
Best Buy
Dallas, TX
11.2021 - Current
- Assisted customers in product selection and provided knowledgeable recommendations.
- Resolved customer inquiries and concerns with effective problem-solving techniques.
- Collaborated with team members to ensure smooth store operations and inventory management.
- Maintained product displays and ensured merchandising standards were met consistently.
Title Specialist
Copart
Dallas, TX
05.2024 - 03.2025
- Managed title processing for vehicle transactions, ensuring compliance with state regulations.
- Coordinated documentation review to verify ownership and resolve discrepancies efficiently.
- Implemented training programs for new staff on title procedures and system usage.
- Enhanced workflow processes, reducing turnaround times for title issuance significantly.
Call Center Representative
TitleMax
Carrollton, TX
04.2019 - 03.2021
- Managed high-volume inbound calls, delivering exceptional customer service and support.
- Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
- Utilized CRM software to track interactions and maintain accurate records of customer communications.
- Trained new team members on call handling procedures and company policies.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Team Member
Target
Frisco, TX
07.2017 - 03.2019
- Collaborated with team to restock products and maintain organized sales floor.
- Assisted customers in locating items and answering product inquiries efficiently.
- Operated POS system accurately, processing transactions and handling returns.
- Trained new team members on store policies and customer service standards.
- Ensured compliance with safety protocols while handling merchandise and equipment.
- Participated in regular team meetings, contributing ideas for process improvements and operational efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Target
Fairfax, VA
11.2011 - 07.2017
- Identified inventory discrepancies and communicated issues for resolution.
- Implemented strategies to enhance visual merchandising for improved customer engagement.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Robinson Secondary School
Fairfax, VA06.2015
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Strategic planning
- Problem-solving
- Training and mentoring
- Client engagement
- Goal setting
- Risk assessment
- Sales strategy
Languages
Spanish
Professional Working
Timeline
Title Specialist
Copart
05.2024 - 03.2025
Advisor
Best Buy
11.2021 - Current
Call Center Representative
TitleMax
04.2019 - 03.2021
Team Member
Target
07.2017 - 03.2019
Team Member
Target
11.2011 - 07.2017
High School Diploma -
Robinson Secondary School