Andrew Vail
Ontario,NY
Summary
Results driven manager with focus on team leadership and operations management. Proven track record of implementing process improvements that enhance customer satisfaction and streamline service delivery.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
Work History
Manager
Vail Automotive Inc.
Rochester, NY
05.2020 - Current
- Implemented process improvements that reduced service time and increased customer satisfaction.
- Managed inventory of parts and tools, streamlining workflow for faster service delivery.
- Trained staff on new technologies and techniques in automotive repair services.
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Streamlined service processes, improving workflow efficiency and customer satisfaction.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
Automotive Technician
Van Bortel Ford
East Rochester, NY
06.2015 - 03.2020
- Diagnosed and repaired engine malfunctions using advanced diagnostic tools.
- Performed routine maintenance services, ensuring optimal vehicle performance and safety.
- Mentored junior technicians on best practices for repair techniques and customer service excellence.
- Conducted thorough inspections to identify potential issues before they escalated into major repairs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
High School Diploma -
RL Thomas High School
Webster, NY06-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Operations management
Timeline
Manager
Vail Automotive Inc.
05.2020 - Current
Automotive Technician
Van Bortel Ford
06.2015 - 03.2020
High School Diploma -
RL Thomas High School