ANDREW VENTURA
MIDDLETOWN,NY
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
8
8
years of professional experience
Work History
Manager of Operations
V G LOGISTICS INC.
FONTANA, CA
12.2021 - 10.2023
- Keep up to date with current DOT & FMCSA regulations and any state ordinances
- Tracked driver behavior, timekeeping and attendance.
- Conducted periodic probation reviews of new drivers.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- All duties required for a CDL driver, PRE & POST trip inspections on all equipment used, maintain the standards for the FMCSA & DOT
- Created and managed budgets for operational departments and monitored progress against goals.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed the daily operations of a fleet of drivers and vehicles.
- Monitored driver performance, safety compliance and customer service standards.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Scheduled routes for drivers based on delivery requirements and availability.
- Trained new hires on company policies, procedures and safety protocols.
- Developed incentive programs to increase productivity among drivers.
- Investigated any accidents or incidents involving drivers or vehicles.
- Maintained records of vehicle inspections, maintenance schedules and fuel consumption rates.
- Performed regular audits of driver logs to ensure accuracy and completeness.
- Conducted annual reviews of each driver's performance, attendance record and qualifications.
- Assisted in resolving customer complaints related to deliveries or other issues.
- Evaluated route changes to determine their efficiency and cost-effectiveness.
- Coordinated with vendors to ensure timely delivery of supplies or materials.
- Communicated regularly with dispatch personnel about shipments status updates.
- Implemented safety measures such as defensive driving courses for employees.
- Responded promptly to inquiries from customers about shipment delays or problems.
- Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
- Investigated collisions and passenger injuries, documenting incidents in reports.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Assigned drivers to appropriate routes based on customer needs.
- Supervised driver dispatching, route planning and vehicle tracking for over 10 drivers.
- Managed daily delivery and work schedules to maximize coverage.
CDL Truck Driver/Driver Manager
M V TRANSPORT SERVICES INC.
RIVERSIDE, CA
11.2018 - 12.2021
- Reported any incidents or accidents involving company vehicles immediately to supervisors and managers.
- Checked vehicle before and after trips for mechanical items and safety issues.
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
- Maintained logbook of working hours, following federal regulations on rest breaks.
- Loaded and unloaded cargo using appropriate equipment such as pallet jacks and forklifts.
- Monitored vehicle performance and reported any problems or concerns to management.
- Responded promptly to customer inquiries about product availability, order status.
- Completed daily post-trip inspections on assigned vehicles upon completion of route.
- Conducted routine checks on tires, brakes, lights, signals, fluids., as part of preventive maintenance program.
- Participated in training programs related to safe driving practices and cargo handling procedures.
- Maintained a clean work area at all times including inside cab of truck and trailer units.
- Adhered strictly to hours of service guidelines established by the Department of Transportation.
- Ensured compliance with federal and state regulations regarding the transport of hazardous materials.
- Performed pre-trip inspections on vehicles to identify potential mechanical issues.
- Maintained accurate logbook records in accordance with DOT regulations.
- Delivered freight within specified time frames while adhering to assigned routes and schedules.
- Inspected cargo for security purposes prior to loading and unloading.
- Communicated regularly with dispatch personnel regarding delivery updates or changes in schedule and route plans.
- Assisted in the maintenance of fleet vehicles by performing minor repairs when necessary.
- Observed all safety protocols while operating commercial motor vehicles.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Kept vehicles in good operating condition with thorough inspections and basic maintenance.
- Drove 10 hours per day with average of 150 miles to achieve consistent on-time delivery.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Contacted customers prior to delivery to coordinate delivery times.
- Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
- Hooked and unhooked trailers from tractor and converter dollies.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Reported delays and accidents to stations using telephones or two-way radios.
- Tracked drivers and tractors to maximize utilization.
- Completed driver risk assessments and applied appropriate controls.
- Tracked driver behavior, timekeeping and attendance.
- Planned routes using personal knowledge and GPS mapping software to optimize strategies.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
- Monitored driver performance, safety compliance and customer service standards.
- Scheduled routes for drivers based on delivery requirements and availability.
PRODUCE CLERK/ CHECKER
STATER BROS. MARKETS
RANCHO CUCAMONGA, CA
06.2015 - 10.2018
- Received and stocked incoming produce shipments.
- Organized displays of fresh fruits and vegetables in the store.
- Rotated produce items to ensure freshness.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Informed customers about various types of produce available.
- Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
- Kept accurate records of inventory levels and restocked as needed.
- Followed established food safety guidelines when handling perishables such as fruits and vegetables.
- Cleaned work areas throughout shift to maintain sanitation standards.
- Weighed, labeled, priced, and packaged produce items for sale.
- Adhered to all company policies related to cash handling procedures.
- Maintained cleanliness of department while adhering to health code regulations.
- Operated cash register efficiently during peak business hours.
- Processed customer returns in a timely manner according to company policy.
- Followed proper receiving procedures for perishable items.
- Monitored temperature logs for refrigerators and freezers.
- Provided excellent customer service by greeting each customer promptly.
- Replenished display cases as necessary throughout the day.
- Utilized shrink wrap machine for wrapping products properly.
- Assisted other departments within the store when needed.
- Stayed up-to-date on new products offered in the department.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Rotated stock to maintain freshness.
- Greeted customers and offered to help locate produce items.
- Opened boxes and stocked products in appropriate sections.
- Monitored work environment to maintain safety, cleanliness and organization.
Education
HIGH SCHOOL DIPLOMA -
DON ANTONIO LUGO HIGH SCHOOL
Some College (No Degree) - Nursing
Fullerton College
Fullerton, CASkills
- Cost-Reduction Strategies
- Work Flow Planning
- Workflow Optimization
- Leadership Training
- Recruitment And Hiring
- Maintaining Inventory
- Negotiation
- High-Pressure Environments
- Procedure Development
- Project Scheduling
- Workforce Management
- Process Development
- Employee Motivation
- Task Delegation
- Assignment Delegation
- Process Flows
- Recruitment Strategies
- Communication Improvements
- Staff Retention
- Compliance Requirements
- Incidents Management
- Staff Supervision
- Safety Oversight
- Production
- Quality Controls
- Expense Reports
- Contract Negotiation
- Budgeting And Cost Control Strategies
- Team Training
- Strategic Oversight
- Decision-Making
- Goal Setting
- Technology
- Document Control
- Business Development Understanding
- Overseeing Personnel
- Troubleshooting And Problem Solving
- Continuous Improvement
- Microsoft Office Suite Expert
- Customer Support
- Team Leadership
- Risk Management
- Logistics Oversight
Timeline
Manager of Operations
V G LOGISTICS INC.
12.2021 - 10.2023
CDL Truck Driver/Driver Manager
M V TRANSPORT SERVICES INC.
11.2018 - 12.2021
PRODUCE CLERK/ CHECKER
STATER BROS. MARKETS
06.2015 - 10.2018
HIGH SCHOOL DIPLOMA -
DON ANTONIO LUGO HIGH SCHOOL
Some College (No Degree) - Nursing
Fullerton College